Claims Specialist I, General Liability

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: .Rocky Hill, CT; Atlanta, GA; Overland Park, KS; Schaumburg, IL; Dallas, TX; Maitland, FL; Parsippany, NJ; Gold River, CA.

About the Role:

Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals. This environment will support your development as you enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims.

Key Responsibilities:

• Handle non-litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.
• Manage a caseload within specified authority limits from beginning to end with coaching and supervision.
• Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer-centric claims handling.
  
  

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in Claims Handling or Insurance; OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area; OR
• Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR
• High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.
  
  

Additional Requirements:

• Must obtain and maintain required adjuster license(s).
• Proficiency in Microsoft Office.
• Knowledge of insurance regulations, markets, and products.
  
  

Preferred Qualifications:

• General liability claims handling experience.
• Active adjuster's license.
• Experience collaborating across work groups.
• Ability to develop and maintain strong relationships.
• Understanding of the claims adjustment process and ability to determine scope/exposure for losses.
• Knowledge of vendor utilization and litigation strategy development.
• Financial and actuarial/reserving concepts comprehension.
• Familiarity with negotiation strategies and alternative approaches.
• Strong organizational and time management skills.
• Customer service experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
  
  

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $57,500.00 - $94,300.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Addison, AM - Atlanta, AM - Schaumburg, AM - Overland Park, AM - Dallas, AM - Rancho Cordova, AM - Rocky Hill, AM - Maitland

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

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