What are the responsibilities and job description for the Customer consultant position at Zurich North America?
Customer Support Consultant 76126Job SummaryProcess non-routine telephone and electronic inquiries and complaints from the organizations agents / brokers, insures, regulators, customers, claimants and prospective customers that may require extensive research to ensure delivery of excellent customer service.
Required : Bachelors Degree and No prior experience required in the Customer Service areaORHigh School Diploma or Equivalent and 3 or more years of experience in the Customer Service areaANDExperience with Microsoft OfficePreferred : Excellent communication skillsDetail orientedKey Accountabilities : Research and respond to telephone and electronic inquiries from customers.
Investigate and route complaints from national / local insurance regulators and consumer to appropriate office for resolution.
Locate claims office staff for insureds and other parties calling to report claims.Identify appropriate business or marketing reps for agents seeking appointments.
We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal : exceeding our customers expectations.
Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status.
EOE disability / vetLocation(s) : AM - Overland ParkRemote Working : NoSchedule : Full TimeHiring Manager name : Adrienne IrishRecruiter name : Mary KENNEYReward Level : 3TDivision : Operations
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Last updated : 2024-04-08
