Senior Product Analyst

Currently, BGSF Inc. d/b/a Zycron is seeking a Senior Product Analyst to join our team and work directly on client projects.

Job Responsibilities:

• Manage business and product requirements
• Work closely with key business resources to identify and document requirements for new technology configuration and deployment
• Participate in solution design activities to ensure all business requirements are understood and properly addressed
• Contribute as needed to the preparation and execution of the testing phases of this effort
• Assist in the deployment of vendor enhancements and other changes
• Serve as a product expert for all products in the application and all of its integrated systems
• Support the application from a product perspective to ensure it is operational and successfully meeting the business requirements
• Ensure that all product changes and enhancements are properly managed and implemented
• Keep business partners update on active issues and efforts to resolve
• Provide technical guidance during the development, implementation, support and maintenance of integrations
• Serve as a key contact for all vendors
• Work closely with business partners to translate highly technical information and activities into meaningful knowledge to support decision making
• Provides afterhours/on-call support as needed
• Research and resolve issues identified in systems and interfaces
• Determine root cause for problems and implement improvements

Requirements:

• 5 years’ work experience
• Experience with project management and/or process improvement
• Technical knowledge of application support and vendor management
• Strong problem and issue resolution experience and create quality deliverables
• Possess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organization
• Ability to implement integrations between complex applications

Preferred Skills:

• Understanding of use of technologies in a healthcare environment.
• Understanding of hospital operations
• Demonstrated ability to facilitate diverse groups of people in a problem-solving environment

Education:

• Bachelor's Degree (Information Systems Preferred)