How much does a Help Desk Support make in China? The average Help Desk Support salary in China is ¥80,547 as of April 16, 2021, but the range typically falls between ¥36,279 and ¥119,540. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more global market data that allows you to price your jobs around the world and compare job salaries across countries and cities on real-time compensation data, Salary.com helps you to determine your exact pay target.
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Skills to Boost a Help Desk Support Salary
Mastering key skills can significantly increase your earning potential as a Help Desk Support. According to Salary.com's Real-time Job Posting Data, expertise in Troubleshooting can lead to a 10% salary raise, while strong Operating System skills boost pay by a 3%. Even Customer Support can result in a 1% salary increase.
Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Troubleshooting
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System
Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Customer Support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
More Skills...
Based on recent job listings, in-demand skills in the Help Desk Support field include Troubleshooting (10%), Operating System (3%), Customer Support (1%), and Windows Servers (1%). These skills reflect current market needs.
| Skills | Salary | Demand | |
|---|---|---|---|
| Skill & Salary | Demand | ||
| ¥88,602 |
Troubleshooting
¥88,602
|
10%
|
|
| ¥82,964 |
Operating System
¥82,964
|
3%
|
|
| ¥81,353 |
Customer Support
¥81,353
|
1%
|
|
| ¥81,353 |
Windows Servers
¥81,353
|
1%
|
What does a Help Desk Support do?
Help Desk Support
Glasgow, UK
Provide phone support to Service Providers and our field staff.
12/26/2020
Help Desk Support
Waterford, IE
Provide specialized investigation and diagnosis of all tickets.
12/23/2020
Help Desk Support
Veracruz, MX
Provide solutions and input on project problems and challenges.
03/14/2021
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Career Path for Help Desk Support in China
About China
China's landscape is vast and diverse, ranging from the Gobi and Taklamakan Deserts in the arid north to the subtropical forests in the wetter south. The Himalaya, Karakoram, Pamir and Tian Shan mountain ranges separate China from much of South and Central Asia. The Yangtze and Yellow Rivers, the third- and sixth-longest in the world, respectively, run from the Tibetan Plateau to the densely populated eastern seaboard. China's coastline along the Pacific Ocean is 14,500 kilometers (9,000 mi) long and is bounded by the Bohai, Yellow, East China and South China seas. China connects through the K...
Source: Wikipedia (as of 03/30/2021). Read more from Wikipedia
Help Desk Support Pay Difference by Cities
| City, Country | Compared to national average |
|---|---|
| City, Country Shanghai, CN |
Compared to national average
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| City, Country Beijing, CN |
Compared to national average
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| City, Country Suzhou, CN |
Compared to national average
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| City, Country Guangzhou, CN |
Compared to national average
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Employees with Help Desk Support in their job title in Beijing, CN earn an average of 18.8% more than the national average.
Similar Jobs to Help Desk Support in China
Loading results...
| Job Title | Salary Range in CNY |
|---|---|
| Job Title Front Desk Coordinator |
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| Job Title Help Desk Support, Sr. |
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| Job Title Help Desk Technician II |
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| Job Title Help Desk Technician III |
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| Job Title Help Desk Tier 2 Specialist |
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Understand the base salary paid range for a Help Desk Support in China
Average Base Salary
Core compensation
36279
119540
The chart shows the base salary for Help Desk Support ranges from ¥36,279 to ¥119,540 with the average base salary of ¥80,547. The basic salary is the employee minimum income you can expect to earn in exchange for your time or services. This is the amount earned before adding benefits, bonuses, or compensation. The base salary of the Help Desk Support may get paid difference by industry, location, and factors.
Help Desk Support Frequently Asked Questions in China
What is the salary range for a Help Desk Support in China? What is the average hourly rate?
The average salary for a Help Desk Support in China is ¥80,547 per year. The salary range for a Help Desk Support is between ¥36,279 and ¥119,540. While we are seeing hourly wages as high as ¥57 and as low as ¥17, the majority of Help Desk Supports are currently paid an average of ¥39 in China. The average salary pay range for a Help Desk Support can vary depending on specific skills, level of skill, location, education, and years of experience. The company size, industry, and location, and numbers of available job candidates may also affect salary offers. Salaries for a Help Desk Support in China can differ based on any or all of these varying factors.
April 16, 2021
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Why should you negotiate salary for a Help Desk Support role? What are effective negotiation strategies?
Most hiring managers in China expect job candidates to negotiate salary. By doing this you will demonstrate that you are confident in your abilities and comfortable taking initiative which are traits that are beneficial for almost any role. You should try to negotiate the highest starting salary of the Help Desk Support position that you can in China. This starting salary of the Help Desk Support position will become the basis for all future increases while you are employed at the firm. A lower starting salary will result in smaller raises, even if the % increase is large, so try to maximize that starting base salary amount.
Once you have received an offer of the Help Desk Support position in China, ask for a little time to consider it. Research salary levels for the position so you will know what range of salary is applicable for your job and location. Emphasize any special skills, experience, certifications, or credentials that you have. Point out past accomplishments that will be useful in the role. Suggest a salary that is slightly higher than your target, this will give you room to negotiate a lower amount but still meet your needs.
April 16, 2021
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How do you evaluate the advantages, opportunities, and salary for a Help Desk Support role located in large metropolitan city or in a small town?
Start your evaluation by defining the most important aspects of the job and the overall lifestyle you can expect based on the location. The higher salary range of a Help Desk Support in the China can be one of the reasons you are attracted to a position in a large city, but keep in mind that differences in the cost of living usually result in higher living expenses and less disposable income. a Help Desk Support job in a large city of the China may offer a more varied experience, and greater opportunities for career progression, but may require long commutes or extended work hours. A large city in the China also provides more opportunities for entertainment and other activities. On the other hand, a non-metro location may offer lower salaries and fewer opportunities but have more affordable living expenses, shorter commute times, and other advantages. Consider these factors before you decide which Help Desk Support job is right for you.
April 16, 2021
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Last Update: April 16, 2021