Help Desk Analyst Salary at Carter Bank & BETA

How much does a Carter Bank & Help Desk Analyst make?

As of April 2025, the average annual salary for a Help Desk Analyst at Carter Bank & is $61,005, which translates to approximately $29 per hour. Salaries for Help Desk Analyst at Carter Bank & typically range from $55,436 to $67,071, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Carter Bank & Overview

Website:
cbtcares.com
Size:
500 - 1,000 Employees
Revenue:
$50M - $200M
Industry:
Financial Services

Founding in 1974 and headquartered in Martinsville, Virginia, Carter Bank & Trust is a state-chartered community bank that provides checking, mobile banking, loans, and more.

See similar companies related to Carter Bank &

What Skills Does a person Need at Carter Bank &?

At Carter Bank &, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
  2. IT Support: Assisting with managing, maintaining, and repairing business technology to ensure all IT functions work seamlessly.
  3. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  4. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  5. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.

Related Jobs

Sams Club
Martinsville , VA

Job Summary: Greeters at Sam's Club are responsible for welcoming customers, providing a positive first impression, and enhancing customer experience by offering assistance and directing guests as needed. Responsibilities: - Welcome customers as they enter the store. - Provide carts and offer promotional flyers. - Answer inquiries and provide directions within the store. - Assist with customer flow by monitoring entrances and directing traffic. - Maintain presence at entrance or other strategic areas to ensure safety and security. Qualifications: - Friendly and outgoing personality. - Strong communication skills. - Ability to stand for extended periods. - Experience in a customer service role is preferred. - High school diploma or equivalent.


Sponsored
4/11/2025 12:00:00 AM
Gallagher
Blairs , VA

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a Client Service Associate to join our growing team who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are eager to establish relationships with clients, will collaborate with the sales team to achieve goals, constantly seek i


Sponsored
4/10/2025 12:00:00 AM
ARIVE
Martinsville , VA

[Customer Support / Call Center / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at ARIVE, you will: Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner; Utilize company policies and procedures to assist customers with account inquiries, product questions, and troubleshooting software; Collaborate with cross-functional teams to resolve customer issues and ensure a positive customer experience; Maintain accurate and detailed records of customer interactions and transactions; Actively listen and empathize with customers to understand their needs and provide effective solutions...Hiring Immediately >>


Sponsored
4/10/2025 12:00:00 AM
Genius Roof
Martinsville , VA

Job Description Job Description Location: Must be located in SE United States (Virginia, North Carolina, South Carolina) Travel: 50% required We’re searching for a reliable and organized Warehouse & Logistics Coordinator to oversee our warehouse operations and logistics processes. If you take pride in keeping things running smoothly and managing the details, this could be a great fit for you! What You’ll Do: Manage all shipping and receiving activities, focusing on accuracy and efficiency, using shipping software management systems. Oversee inventory control. Coordinate facility management, working with vendors on repairs and maintenance. Enforce safety standards and maintain a clean, organized workspace. Be flexible—occasional overtime work may be required. Communicate across teams and with management. Travel to multiple project sites. What You Bring: Experience in warehouse operations, logistics, or a similar role. Strong organizational skills and sharp attention to detail. Clear com


Sponsored
4/9/2025 12:00:00 AM
JAKAFI Behavioral Care Center
Martinsville , VA

Job Description Job Description QMHP-C Wanted We are a local counseling agency looking for some good counselors to join our team. We provide Therapeutic Day Treatment services in school (TDT), Intensive In-Home Services, Mental Health Skills-Building Services, a Substance Abuse Intensive Outpatient Program, and Substance Abuse Partial Hospitalization. Our service area includes: Danville, Emporia, Suffolk, and all surrounding areas. DUTIES AND RESPONSIBILITIES: • Provide direct and indirect care to program participants. • Meet for weekly supervision with Clinical Supervisor. • Assist clients in developing acceptable habits and attitudes in managing their behavior and in meeting goals and objectives of their service plan. • Provide progress notes for each meeting with clients to document progress or barriers toward reaching goals and objectives of client's service plan. • Assist in training client and family techniques that facilitate effective communication, mutual respect, and building


Sponsored
4/9/2025 12:00:00 AM
Radial
Martinsville , VA

Job Description Job Description At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an HR Business Partner, Manager. Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial Summary Role: The Human Resources Business Partner, Manager will have 5 years of increasing responsibility for HR leadership that thrives i


Sponsored
4/9/2025 12:00:00 AM
One Call
Martinsville , VA

[Customer Service / Remote] - Anywhere in U.S. / Up to $19 per hour / Medical, dental, vision and pet insurance / PTO / 401k matching - As a Care Coordinator at One Call, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming customer inquiries and resolve any issues or concerns in a timely and professional manner; Maintain accurate and detailed records of customer interactions and transactions; Collaborate with team members to troubleshoot and resolve complex customer issues; Stay up-to-date on product knowledge and company policies to effectively assist customers; Proactively identify and suggest improvements to enhance the overall customer experience...Hiring Immediately >>


Sponsored
4/8/2025 12:00:00 AM
IKEA
Collinsville , VA

Responsibilities Youll help enhance the in-store customer experience by creating a strong visual impression in line with the IKEA Brand Constructing, building, and preparing in-store media to secure range presentation and the IKEA visual identity Reducing the environmental footprint by working consciously with resources and materials and maximizing opportunities to recycle and reuse materials


Sponsored
4/7/2025 12:00:00 AM

Check more jobs information at Carter Bank &

Job Title Average Carter Bank & Salary Hourly Rate
2 Assistant Cashier $26,933 $13
3 Assistant Manager $92,032 $44
4 Assistant Vice President $57,822 $28
5 Bank Manager $68,124 $33
6 Bank Teller $32,755 $16
7 Banker $91,977 $44
8 Bookkeeper $39,880 $19
9 Branch Services Representative $47,251 $23
10 Branch Services Representative II $32,755 $16
11 Chief Executive Officer $762,128 $366
12 Commercial Loan Closer $38,060 $18
13 Corporate Internal Auditor $58,604 $28

Hourly Pay at Carter Bank &

The average hourly pay at Carter Bank & for a Help Desk Analyst is $29 per hour. The location, department, and job description all have an impact on the typical compensation for Carter Bank & positions. The pay range and total remuneration for the job title are shown in the table below. Carter Bank & may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $61,005 look to you?

FAQ about Salary and Jobs at Carter Bank &

1. How much does Carter Bank & pay per hour?
The average hourly pay is $29. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Carter Bank &?
According to the data, the highest approximate salary is about $67,071 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Carter Bank &?
According to the data, the lowest estimated salary is about $55,436 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.