Service Desk Salary at Citibank, Na BETA

How much does a Citibank, Na Service Desk make?

As of April 2025, the average annual salary for a Service Desk at Citibank, Na is $81,965, which translates to approximately $39 per hour. Salaries for Service Desk at Citibank, Na typically range from $74,358 to $90,263, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Citibank, NA Overview

Website:
citi.com
Size:
>50,000 Employees
Revenue:
>$50B
Industry:
Financial Services

Citibank is the world's biggest provider of private banking, and specializes in offering custom solutions from all areas of finance.

See similar companies related to Citibank, Na

What Skills Does a person Need at Citibank, Na?

At Citibank, Na, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  2. Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. IT Support: Assisting with managing, maintaining, and repairing business technology to ensure all IT functions work seamlessly.
  5. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.

Related Jobs

Planet Fitness
Rockville , MD

Job Details Job Location 115 Rockville - Rockville, MD Position Type Part Time Salary Range $17.15 - $17.20 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administration, membe


Sponsored
4/18/2025 12:00:00 AM
Drax
Ipswich , England

IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs,


Sponsored
4/16/2025 12:00:00 AM
Drax
Glasgow , Scotland

Senior IT Service Desk Analyst Full time, Permanent Location – Glasgow Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: You will be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. You will get to put your passion for delivering great customer service and high-quality support to good use. Day-to-day, you will ensure issues are resolved within agreed SLAs and help to deliver continual Service Improv


Sponsored
4/16/2025 12:00:00 AM
Planet Fitness
Gaithersburg , MD

Job Details Job Location 107 Gaithersburg - Gaithersburg, MD Position Type Part Time Salary Range $17.15 - $17.15 Hourly Job Shift Weekends Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administra


Sponsored
4/16/2025 12:00:00 AM
Leidos
Canberra , ACT

Description Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year. Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers. We work from our Office in Canberra and a Government facility near Bugendore – 100% from site Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challen


Sponsored
4/8/2025 12:00:00 AM
Leidos
Docklands , VIC

Description Leidos Life Days - Enjoy 12 additional leave days accrued over the year on our Life Day Program Hybrid Role - 3 day onsite requirement with 2 days working from home per week in this flexible role We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities This role will be responsible for performing service des


Sponsored
4/1/2025 12:00:00 AM
Leidos
North Charleston , SC

Description Leidos has an opening for a Software Systems Engineer in support of the DCGS-N Help Desk in North Charleston, SC. Seeking a Software Systems Engineer supporting the Distributed Common Ground       System, Navy (DCGS-N) Family of Systems (FoS) Help Desk, which includes all Afloat      and Ashore DCGS-N INC 2 Systems, the Joint Concentrator Architecture (JCA), Joint Tactical Terminal-Maritime (JTT-M), and systems in development such as DCGS-N Ashore Systems (DAS). DCGS-N is the Navy's premier Intelligence, Surveillance and Reconnaissance (ISR) processing system. The DCGS-N Help Desk provides hardware, GCCS-M/J and GALE software, and operational support to DCGS-N Customers 24 hours by 7 days a week. The Position will involve extensive application configuration, and candidates should possess an administrator-level understanding of n-tier Enterprise applications (db, app server, client) architecture/management as well as the capacity to follow detailed installation procedures PR


Sponsored
3/24/2025 12:00:00 AM
Leidos
Kansas City , MO

Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history. As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. What will you do as a Help Desk Support Representative? You will serve as the initial point of contact for IT related problems and provide tier 1 level support


Sponsored
3/19/2025 12:00:00 AM

Check more jobs information at Citibank, Na

Job Title Average Citibank, Na Salary Hourly Rate
2 Executive Administrator $123,576 $59
3 Executive Assistant, Human Resources $107,930 $52
4 Executive Chauffeur $54,265 $26
5 Executive Office Assistant $123,576 $59
6 Executive PA $123,576 $59
7 Executive Response Specialist $77,615 $37
8 Executive VP, Operations $410,508 $197
9 Exercise Specialist $74,990 $36
10 Expense Analyst $112,236 $54
11 Digital Transformation Lead $122,185 $59
12 Dining Room Coordinator $70,106 $34
13 Direct Sales Specialist $99,047 $48

Hourly Pay at Citibank, Na

The average hourly pay at Citibank, Na for a Service Desk is $39 per hour. The location, department, and job description all have an impact on the typical compensation for Citibank, Na positions. The pay range and total remuneration for the job title are shown in the table below. Citibank, Na may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $81,965 look to you?

FAQ about Salary and Jobs at Citibank, Na

1. How much does Citibank, Na pay per hour?
The average hourly pay is $39. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Citibank, Na?
According to the data, the highest approximate salary is about $90,263 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Citibank, Na?
According to the data, the lowest estimated salary is about $74,358 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.