Contact Center Agent Salary at Class Action BETA

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit - we're restoring dignity and giving millions of people the chance to achieve financial freedom. About the Role The Borrower Activation team's mission is to help borrowers resolve past-due accounts and get them back on their financial feet using our Borrower Portal. You'll play a central role in building features that empower borrowers to manage their loans, create payment plans, and request debt forgiveness. Staff Software Engineers at January are not just responsible for writing code; they own product and team outcomes, advocate for borrowers and agents, and help other engineers grow. Here's how you'll make an impact: Technical Leadership: Lead b

Transitional Housing Call Center Shelter Operator Bronx, NY : 9/17/2024 Job Description Job ID#: 4026 Job Category: Transitional Housing Position Type: Full Time Details: Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico. POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order t

Company Description: Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion. Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career. Recognitions: Named Sciences Top Employer in 2021, 2022, and 2023 Insmed is dedicated to creating a collaborative environment where our team

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer sh

Why join this team: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCUs Code of Ethics & Business Conduct. We are seeking Native Spanish speakers with the ability to understand, express oneself, and write in Spanish fluently. Must be bilingual in Spanish & English, and can demonstrate proficiency in both languages. This position is remote. Shifts include: 8:45AM-4:15PM EST Monday - Friday w/ rotating Saturdays and alternate day off NYC Salary Range - $48,780 - $50,000 annually; compensation is commensurate to geographic location. What you'll do: Regardless of seniority or role, uphold UNFCUs mission, core values, and guiding principles by providing an exceptional service experi

Responsibilities: Contact Center Quality Team Support - Administrative Clerk •Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating and reporting performance metrics supporting customer service targets. •Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting •Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience. •Leverage NICE system reporting and call recording tools to optimize call center operations, employee performance and quality. Requirements: •1-2 years professional work experience •Analytical aptitude; Call Center experience preferred. •Well-organized and strong communication skills •Proficient in Microsoft Word, Excel and Outlook •High School Graduate (College education preferred) Experience Levels: •Intermediate: Typically has up to approximately 4 years of e

SHOULD WORK IN W2 Someone who has come into a health plan and assisted with redefining auding practices and audit strategy, processes, benchmarking, team size etc., to reimplement audit protocols and team to address claims quality/payment integrity issues is the ideal experience. The primary focus is on Call Center Quality Assurance audits, covering both internal and external centers. Additionally, there are some quality assurance audits for Claims. Someone who has been a Call Center Manager, Sr. Manager, or Director at a Health Plan. Someone who has significant QA/Audit experience related to individual calls, setting KPIs, and focused on call center QA audits and implementing effective strategies, that have been instrumental in improving healthcare claims payment integrity and driving success in call center operations. **MINIMUM bachelor's degree is REQUIRED.** **LinkedIn bio required** Professional references as well.

Job Description Job Description Spherion is recruiting an experienced Call Center Manager in the Emergency Response. Our client is an emergency response company with 25 vehicles on the road daily, operating a 24/7 dispatch and scheduling center. We are seeking a driven, experienced Call Center Manager with Emergency Response experience to lead our team of 6–10 call center representatives and billing staff. This person will be responsible for ensuring excellent service delivery, effective dispatching, real-time response coordination, and team accountability. This is a fast-paced, high-impact leadership role with direct oversight of day-to-day call center operations, staff performance, and client communication. You will report directly to the owner and collaborate closely with two department managers to drive operational efficiency and client satisfaction. Key Responsibilities: Oversee and manage daily operations of the call center and billing team (approx. 125 calls/day). Supervise 2 ov