Contact Center Agent Salary at Commonwealth Of Virginia BETA

How much does a Commonwealth Of Virginia Contact Center Agent make?

As of March 2025, the average annual salary for a Contact Center Agent at Commonwealth Of Virginia is $54,127, which translates to approximately $26 per hour. Salaries for Contact Center Agent at Commonwealth Of Virginia typically range from $47,373 to $62,315, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Commonwealth of Virginia Overview

Website:
virginia.gov
Size:
>50,000 Employees
Revenue:
>$50B
Industry:
Edu., Gov't. & Nonprofit

Virginia, officially the Commonwealth of Virginia, is a state in the Southeaster and Mid-Atlantic regions of the United States between the Atlantic Coast and the Appalachian Mountains. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of its flora and fauna.

See similar companies related to Commonwealth Of Virginia

What Skills Does a person Need at Commonwealth Of Virginia?

At Commonwealth Of Virginia, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  4. Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  5. Consulting: Providing technical or business expertise and advice to internal or external clients.

Related Jobs

HCA Healthcare
Richmond , VA

Description Introduction Do you have the career opportunities as a(an) EMT Coordinator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare. Come join our Patient Logistic team!! SIGN ON BONUS $5,000!!! Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal cou


Sponsored
3/3/2025 12:00:00 AM
Michael & Son Services Inc.
Richmond , VA

Job Description Job Description Michael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. The Customer Service Representative should be skilled at higher level thinking, be able to approach the customers as a trusted advisor and consultant, to ask qualifying and insightful questions, probe for the customer's need and uncover issues, and provide detailed work requirements so the technician can properly detail work requirements for customers. We train our Representatives to be successful. This is a full-time position of 40


Sponsored
3/2/2025 12:00:00 AM
Ocean Network Express, North America, Inc.
Richmond , VA

Job Description Job Description Job Family: Service Center Job Title: Agent – Documentation (Richmond) Role Summary: This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs their bill of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation Additional Responsibilities: ● Respond to customer requests timely and accurately ● Provide a high level of customer service both internally and externally ● Ability to handle high volume of daily incoming calls and emails ● Ability to maintain and organize specialized functions, coordinating with offshore for completion ● Analyze and determine necessity for escalation ● Ability to work flexible hours/shifts ● Availability to work extended hours including weekends and ho


Sponsored
3/2/2025 12:00:00 AM
Michael & Son Services Inc.
Richmond , VA

Michael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. The Customer Service Representative should be skilled at higher level thinking, be able to approach the customers as a trusted advisor and consultant, to ask qualifying and insightful questions, probe for the customer's need and uncover issues, and provide detailed work requirements so the technician can properly detail work requirements for customers. We train our Representatives to be successful. This is a full-time position of 40 hours per week in our Richmond


Sponsored
3/1/2025 12:00:00 AM
A Place For Mom
Richmond , VA

Company Description About A Place for Mom: A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation's largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things: We are energized by solving challen


Sponsored
2/28/2025 12:00:00 AM
Ocean Network Express, North America, Inc.
Richmond , VA

Job Description Job Description Job Family: Service Center Job Title: Agent – Documentation (Richmond) Role Summary: This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs their bill of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation Additional Responsibilities: ● Respond to customer requests timely and accurately ● Provide a high level of customer service both internally and externally ● Ability to handle high volume of daily incoming calls and emails ● Ability to maintain and organize specialized functions, coordinating with offshore for completion ● Analyze and determine necessity for escalation ● Ability to work flexible hours/shifts ● Availability to work extended hours including weekends and ho


Sponsored
2/27/2025 12:00:00 AM
Cardinal Health
Richmond , VA

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. **Shift: Hours: Monday-Friday 10:00 am - 6:30 pm EST** **REMOTE DETAILS:** You will work from home, full-time. _As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._ **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, pro


Sponsored
2/27/2025 12:00:00 AM
PatientFirst
Richmond , VA

The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic, health, pharmacy, and insurance information. Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. Referring billing questions to the appropriate parties as needed. Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system. Discharging the patient a


Sponsored
2/26/2025 12:00:00 AM

Check more jobs information at Commonwealth Of Virginia

Job Title Average Commonwealth Of Virginia Salary Hourly Rate
2 Bridge Superintendent $99,872 $48
3 Buildings and Grounds Director $165,385 $80
4 Buildings and Grounds Superintendent $74,912 $36
5 Business Analyst & Project Manager $114,129 $55
6 Business Associate $173,462 $83
7 Business Office Specialist $71,901 $35
8 Buyer $68,520 $33
9 Buyer & Assistant $53,733 $26
10 Program Manager, Benefit $136,771 $66
11 Program Manager, Research $95,026 $46
12 Program Manager, Supplier Diversity $114,560 $55
13 Program Manager, Talent Acquisition $146,589 $70

Hourly Pay at Commonwealth Of Virginia

The average hourly pay at Commonwealth Of Virginia for a Contact Center Agent is $26 per hour. The location, department, and job description all have an impact on the typical compensation for Commonwealth Of Virginia positions. The pay range and total remuneration for the job title are shown in the table below. Commonwealth Of Virginia may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $54,127 look to you?

FAQ about Salary and Jobs at Commonwealth Of Virginia

1. How much does Commonwealth Of Virginia pay per hour?
The average hourly pay is $26. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Commonwealth Of Virginia?
According to the data, the highest approximate salary is about $62,315 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Commonwealth Of Virginia?
According to the data, the lowest estimated salary is about $47,373 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.