Cx Salary at Customer Management Practice BETA

Acerca de Motivus En Motivus, creemos en liberar el potencial humano a través de soluciones innovadoras y de vanguardia. Con más de 1,600 colaboradores en 5 países, ofrecemos un espectro completo de servicios de software y soluciones digitales. Nuestros equipos están dedicados a impulsar la sostenibilidad, empujar los límites de la tecnología y construir la próxima generación de soluciones digitales de clase mundial que empoderan a nuestros clientes y generan un impacto duradero. Al ser parte de nuestro equipo, trabajarás con profesionales visionarios comprometidos a crear soluciones innovadoras que moldean el futuro de la industria. Descripción del Puesto Estamos en busqueda de un Genesys Cloud para unirse a nuestro dinámico equipo, con uno de nuestros clientes mas importantes y poder trabajar en soluciones innovadoras alineadas con los objetivos de nuestros clientes. Requisitos Buscamos diferentes niveles (Jr, Intermedio, Sr) de experiencia trabajando con Genesys Cloud CX Conocimient

Desde LHH estamos trabajando en estrecha colaboración con un destacado cliente del sector bancario, reconocido a nivel nacional por su excelencia y liderazgo innovador. Desde el Área de Sistemas buscamos un Gerente SAP CX ubicado Barcelona/Madrid. ¿Qué proyecto se desarrolla dentro del Departamento de Sistemas? El departamento de Sistemas tiene como MISIÓN, dentro de la estrategia global de incorporación y soporte de las Tecnologías de la Información (TI), el seleccionar, gestionar y mantener infraestructuras, proveer servicios, desarrollar proyectos y atender al usuario. ¿Cuáles serán algunas de tus principales funciones y responsabilidades? En dependencia de los responsables de sistemas, se responsabilizará del desarrollo y mantenimiento de los clouds incluidos en la suite SAP CX, especialmente SAP Sales Cloud, SAP Commerce Cloud y SAP Service Cloud. Responsabilidades y funciones Interlocución con Negocio: Será el encargado de hacer de nexo de unión entre los departamentos de negocio

The buildings that make up the landscape of our daily lives seem like permanent fixtures, fastened to a time and place. But what if that didn't have to be true? What if our built environment - where we live, learn, play, and conduct business - carried us forward instead? Our Buildings practice keeps people at its heart, recognizing that our shared journey forward is shaped by the meaningful and responsive places we design. From iconic designs to monumental groundbreakings, join us to bring transformational building solutions to life. Every day we apply our expertise, creativity, and passion to propel communities into the future-join us! Your Opportunity The Project Manager is directly responsible for the overall successful execution and delivery of the project, both to the Client and according to the contract. The Project Manager represents Stantec and is the primary administrator and communications link between Stantec and all project stakeholders. He/she oversees the planning, implem

The buildings that make up the landscape of our daily lives seem like permanent fixtures, fastened to a time and place. But what if that didn't have to be true? What if our built environment - where we live, learn, play, and conduct business - carried us forward instead? Our Buildings practice keeps people at its heart, recognizing that our shared journey forward is shaped by the meaningful and responsive places we design. From iconic designs to monumental groundbreakings, join us to bring transformational building solutions to life. Every day we apply our expertise, creativity, and passion to propel communities into the future-join us! Your Opportunity The Commissioning Analyst performs basic technical and project management duties under the supervision of a Senior Commissioning Authority or Project Manager. Understands and identifies project requirements and performs independent technical work on basic commissioning tasks. Provides guidance to Commissioning Coordinators on completion

About the Role The Customer Experience (CX) team plays a key role in delivering high-quality service and ensuring an outstanding experience for our users. As a CX Relationship Analyst/Specialist, you will be responsible for managing daily operations and services related to customer experience, ensuring operational excellence in a complex and dynamic environment. This role requires a data-driven mindset, strong stakeholder management skills, and a proactive approach to process improvement. You will work closely with internal teams and external partners (such as BPO providers) to optimize service delivery, track key performance indicators (KPIs), and drive continuous improvement initiatives. Key Responsibilities: Operations & Vendor Management Overseeing the day-to-day management of BPO partners, ensuring they align with the company’s values, operational standards, and customer experience goals. Monitoring and analyzing operational KPIs, ensuring service excellence and efficiency. Valida

Ubicación Málaga / Oviedo Misión del puesto Como CX Analytics, serás el responsable de aportar la visión cuantitativa gracias al análisis del dato sobre cliente disponible en la organización, proveniente de fuentes internas y externas, y proveer todas las palancas y capacidades analíticas que ayuden a cuantificar las oportunidades identificadas y ayudar a situar el dato en toda la fase de definición, diseño, desarrollo y optimización. Funciones del puesto Utilizar modelos analíticos para la cuantificación de oportunidades. Apoyar cuantitativamente a los equipos de diseño, con el uso de datos de clientes, procesos, etc. Analizar de manera exhaustiva la información de cliente externo e interno, con datos de CX, de negocio, procesos, etc., para dar soporte a las distintas fases de definición, diseño, desarrollo y optimización, de manera que se adapten a las necesidades de los clientes. Realizar el diagnóstico sobre resultados de estudios sectoriales/ad-hoc y sobre clientes, teniendo en cu

As our customer experience manager, you’ll oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing one of the most vital roles in the Company. Using a variety of methods, engage with customers, including complainants, about their experience of doing business with UVC. • Bachelor’s or master’s degree in business administration, management studies, or in a related discipline. • Prior experience (up to 5 years) in the field of customer service or marketing is also necessary for this position • Understanding of current issues and best practices relating to customer service • Familiar with customer complaints/feedback and how this can be used to improve performance • English and spanish advanced proficiency • Excellent communication skills • Analytic skills • Problem-solving skills • Customer-centric culture and NPS met

Job ID: 25-08177 Budget Analyst with 3-6 years experience in Budget Planning and Tracking, Microsoft Excel, PowerPoint, SharePoint, Agile for a contract position. This position is onsite in the greater Los Angeles area. What you will be doing: Maintain and track budget Support business plan development Budget reconciliation Reporting Maintain PO process Analyze financial data and trends Identify areas for cost savings Track budget Reconcile monthly budget Conduct gap analysis Prepare budget reports Gather annual budget requests Compile and prepare budget tracker Provide quarterly adjustments and annual budget Prepare documents for budget and business planning Prepare slides, charts and graphs on budget performance Optimize and improve budget processes Track milestones , KPIs on deployed projects Support the governance processes Prioritize Kanban Agile workflow Facilitate the cadence for sprint reviews Retrospective sessions , and other agile events. Capture RDO action items. Prepare fo