Drop Customer Support Salary

Customer Support Salary at Drop BETA

How much does a Drop Customer Support make?

$68,032 /year

As of April 2025, the average annual salary for a Customer Support at Drop is $68,032, which translates to approximately $33 per hour. Salaries for Customer Support at Drop typically range from $59,438 to $77,894, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

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Drop Overview

Price a Job for my company
Website:
drop.com
Size:
50 - 100 Employees
Revenue:
$10M - $50M
Industry:
MFG Durable

Drop (formerly Massdrop) is an American e-commerce company based in San Francisco, California. In 2023, Corsair acquired Drop, while retaining its original brand and staff. Drop uses data and insights from community to develop and find products that feed their interests in audio products and mechanical keyboards. The Drop community can also learn, share, shop with others, and participate in product development through polls, discussions, and interest checks.

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What Skills Does a person Need at Drop?

At Drop, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
  3. Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  4. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  5. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
See More Skills

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Check more jobs information at Drop

Job Title Average Drop Salary Hourly Rate
2 Buyer $66,353 $32
3 Chief Executive Officer $907,385 $436
4 Director, Business Development $220,068 $106
5 Graphic Designer $74,470 $36
6 Manager, Logistics $127,388 $61
7 Project Manager, Engineering $168,615 $81
8 Senior Business Development Manager $146,972 $71
9 Affiliate Manager $127,678 $61
10 Assistant Buyer $63,921 $31
11 Senior Photographer $77,462 $37
12 Chief Customer Officer $254,831 $123
13 Logistics $54,322 $26

Hourly Pay at Drop

The average hourly pay at Drop for a Customer Support is $33 per hour. The location, department, and job description all have an impact on the typical compensation for Drop positions. The pay range and total remuneration for the job title are shown in the table below. Drop may pay a varying wage for a given position based on experience, talents, and education.
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FAQ about Salary and Jobs at Drop

1. How much does Drop pay per hour?
The average hourly pay is $33. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Drop?
According to the data, the highest approximate salary is about $77,894 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Drop?
According to the data, the lowest estimated salary is about $59,438 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.