Helpdesk Salary at Elixir Ct BETA

How much does an Elixir Ct Helpdesk make?

As of April 2025, the average annual salary for a Helpdesk at Elixir Ct is $61,005, which translates to approximately $29 per hour. Salaries for Helpdesk at Elixir Ct typically range from $55,756 to $66,639, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Elixir CT Overview

Website:
elixirct.com
Size:
100 - 200 Employees
Revenue:
$10M - $50M
Industry:
Software & Networking

Elixir CT offers richer and faster user experiences with its Consumer Promotion Management solutions. We focus on planning and execution of mobile-based marketing solutions to attract and acquire new consumers as well as increase present consumer loyalty. We offer easy, fast and secure mobile-based services and solutions via sms, customer calls, use of mobi coupons, stores, etc. to improve performance of all promotional activities. The team at Elixir works hard to provide a wealth of incremental functionality to utilise and enhance clients' consumer promotion management programmes.

See similar companies related to Elixir Ct

What Skills Does a person Need at Elixir Ct?

At Elixir Ct, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  2. Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. IT Support: Assisting with managing, maintaining, and repairing business technology to ensure all IT functions work seamlessly.
  5. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.

Related Jobs

Cynet Systems
Chelsea , MA

Job Description: Pay Range: $19.90hr - $24.90hr This position works under the direction of the MITC Facility Manager. Candidate schedules appointments and maintains calendars, files, records and databases. The Administrative Assistant performs office administrative functions as required, both solely and as part of a team. The administrative assistant coordinates and tracks service requests, building occupant concerns, and work orders through the Capital Asset Management Information System (CAMIS), a facilities management database integral to the duties of this position. The incumbent is responsible for all aspects of CAMIS and other systems in regard to information gathering, data entry and maintenance and report preparation. The Administrative Assistant also provides assistance in general office functions, and greets guests. Receive, coordinate and disseminate requests, both internal and external, to appropriate DCAMM staff for resolution. Process work order requests and tenant compla


Sponsored
4/19/2025 12:00:00 AM
Fidelity Investments
Boston , MA

Job Description: The Role As a Support Analyst within the Enterprise Infrastructure & Operations group, you will be responsible for providing first line technical support to internal customers within Fidelitys Digital Asset Management group. The Asset Management Helpdesk Team provides dedicated level 1 application support to FDAM Portfolio Managers, Research Analysts, Traders and other Investment Management professionals. Our team works with both investment & technology professionals to support Asset Management Technology (AMT). AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally. Your day-to-day work Monitor incoming support channels (email & Teams) Triage complex issues and escalate appropriately Act as liaison between business and technology teams Perform testing and validations for various software applications Create process enhancement


Sponsored
4/19/2025 12:00:00 AM
Fidelity Investments
Boston , MA

Job Description: The Role As a Support Analyst within the Enterprise Infrastructure & Operations group, you will be responsible for providing first line technical support to internal customers within Fidelity's Digital Asset Management group. The Asset Management Helpdesk Team provides dedicated level 1 application support to FDAM Portfolio Managers, Research Analysts, Traders and other Investment Management professionals. Our team works with both investment & technology professionals to support Asset Management Technology (AMT). AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally. Your day-to-day work Monitor incoming support channels (email & Teams) Triage complex issues and escalate appropriately Act as liaison between business and technology teams Perform testing and validations for various software applications Create process enhancemen


Sponsored
4/19/2025 12:00:00 AM
Raag Solutions
Boston , MA

Core Strengths and Skill REQUIRED 10+ years of program/project management experience PMP Experience managing large and complex multi-year programs Experience with Agile and Traditional methodologies Strong, clear communication skills (written, verbal, and presentation) Able to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Financial services industry experience Business analysis experience would be a plus


Sponsored
4/18/2025 12:00:00 AM
Acro Service Corporation
Boston , MA

Job Description Job Description We are seeking a Customer Service Advocate to join the company, a premier supplier, in Boston, MA US 02116. While working in this clean, and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today! Job Title: Customer Service Advocate Duration: 13 Months Location: Boston, MA US 02116 Shift : 8am - 5pm (M-F) Pay range: $42/Hour This is 100% onsite role Job description: The specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The specialist will staff a help desk phone and respond to licensing help desk email requests. The specialist will also assist with testing the system updates and update procedure documentation as needed. Responsibilities : P


Sponsored
4/18/2025 12:00:00 AM
Boston Symphony Orchestra
Boston , MA

Summary/Objective Job Description ABOUT THE BSO Founded in 1881, the Boston Symphony Orchestra (BSO) is one of the foremost orchestras in the world. The BSO is committed to bringing world class music and performances to the local and international communities. The key to our success has been our employees, from the musicians onstage to those behind the scenes. We currently have an opening in the Information Technology department for an IT Services Team Leader. ROLE SUMMARY Reporting to the Director of Information Technology (IT), the person in this role will support the BSO's efforts to achieve its business goals by executing the following: Lead an IT Services team ensuring the delivery of exceptional customer service and effectively resolving technical issues to enhance service delivery and user satisfaction. Act as the primary liaison between internal stakeholders and external MSPs to ensure delivery of IT services that meet business objectives and adhere to established service level


Sponsored
4/16/2025 12:00:00 AM
Maverick Technology Partners
Boston , MA

Sr. Network Engineer - Fulltime Job Hybrid Boston - Must live local to New England to apply $145-160k plus bonus NO C2C - Must be able to work without sponsorship Team Lead, Network Operations Center (NOC) & IT Systems Engineer In this dynamic role, you’ll: Execute a variety of in-house IT projects with support from our NOC, SOC, Database, and Helpdesk teams. Serve as a Level 3 engineer for Managed Services clients, working with client-facing service desk operations. Mentoring junior systems engineers across U.S. and offshore locations, providing 24/7/365 support for Microsoft Azure, Microsoft 365, and on-premises infrastructure. Innovate and standardize desktop and application delivery solutions to empower our enterprise users. This is your chance to work with advanced technologies, collaborate with senior IT experts, and grow your career in a fast-paced, team-oriented environment. Responsibilities Work with systems engineers across U.S. and offshore locations, ensuring 24/7/365 cover


Sponsored
4/16/2025 12:00:00 AM
Fidelity Investments
Boston , MA

Job Description: The Role As a Support Analyst within the Enterprise Infrastructure & Operations group, you will be responsible for providing first line technical support to internal customers within Fidelity’s Digital Asset Management group. The Asset Management Helpdesk Team provides dedicated level 1 application support to FDAM Portfolio Managers, Research Analysts, Traders and other Investment Management professionals. Our team works with both investment & technology professionals to support Asset Management Technology (AMT). AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally. Your day-to-day work Monitor incoming support channels (email & Teams) Triage complex issues and escalate appropriately Act as liaison between business and technology teams Perform testing and validations for various software applications Create process enhancemen


Sponsored
3/21/2025 12:00:00 AM

Check more jobs information at Elixir Ct

Job Title Average Elixir Ct Salary Hourly Rate
2 Manager, Data & Analytics $145,492 $70
3 Front Desk Executive $32,631 $16
4 General Manager $155,404 $75
5 HR Head $191,318 $92
6 Software Developer $129,726 $62
7 Software Engineer $129,726 $62
8 Team Lead $66,300 $32
9 Data Analyst $61,364 $30
10 Human Resources $80,331 $39
11 Manager, Channel Development $143,771 $69
12 Network Engineer $82,509 $40

Hourly Pay at Elixir Ct

The average hourly pay at Elixir Ct for a Helpdesk is $29 per hour. The location, department, and job description all have an impact on the typical compensation for Elixir Ct positions. The pay range and total remuneration for the job title are shown in the table below. Elixir Ct may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $61,005 look to you?

FAQ about Salary and Jobs at Elixir Ct

1. How much does Elixir Ct pay per hour?
The average hourly pay is $29. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Elixir Ct?
According to the data, the highest approximate salary is about $66,639 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Elixir Ct?
According to the data, the lowest estimated salary is about $55,756 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.