Support Analyst Salary at Ex Libris Ltd BETA

Application Support Analyst Chicago $140,000 Harrington Starr is currently working with a vendor based in Chicago to help them secure an application support analyst. This is a very exciting opportunity that will allow the successful candidate to provide support for all trading and back-office platforms offered by my client to both internal and external client base. You will be responsible for supporting business users by offering first, second, and third-line support. Within this role, you will be required to liaise between the technology departments and business groups to communicate system changes and manage process and trading system documentation. You will also be responsible for managing client upgrades and implementations along with dealing with any exchange relationships, Client onboarding will also make up a proportion of this position. Key Skills: Strong understating of a Windows environment, knowledge with strong SQL Experience in a financial services firm/institution, ideall

Client Support Analyst Are you a seasoned professional with a knack for troubleshooting and resolving trading applications and order routing issues? Do you excel in providing top-notch Level 2 support in a fast-paced environment supporting trading systems? Are you looking to work in a vibrant and intellectually stimulating environment that offers opportunities for professional growth and career advancement? Then you are at the right place! At the client’s Fintech firm, you will be able to access state-of-the-art technology and utilize your SQL, Python, and C# skills. Be a part of a collaborative culture that values innovation and creativity and provides competitive salary, bonuses, and benefits. Please note this is an onsite position at the client’s Chicago office. As a Client Support Analyst, you will: Technical Support: Provide expert Level 2 support for order routing and trading applications. Issue Resolution: Diagnose and resolve system issues to ensure seamless client trading oper

Trading Applications Support Analyst Are you an experienced Trading Applications Support Analyst with expertise in ensuring the smooth operation, maintenance, and troubleshooting of trading platforms and systems? Do you excel in providing technical support for trade execution, enhancing system performance, and addressing user inquiries? Are you looking to work in a vibrant and intellectually stimulating environment that offers opportunities for professional growth and career advancement? Then you are at the right place! At the client’s premier financial services firm, you will be able to access state-of-the-art technology and tools and work directly with traders, developers, and IT teams as you ensure the high performance and reliability of trading platforms. Be a part of a collaborative culture that values innovation and creativity and provides competitive salary, bonus, and great benefits. Please note this is an onsite position at the client’s Chicago office. As a Trading Application

ABOUT US At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in

Our client is seeking a Desktop Support Analyst for an IMMEDIATE 6-12 month contract to hire opportunity in Lincolnshire, IL. The rate for this position is $25-30/hr., depending on your experience level. In this role, you will provide on-site, desktop support to the client’s internal employees in 2 large warehouse facilities (this is not a phone support role, but an active end-user support one). The main facility is in Lincolnshire, IL (which will be your primary location), and another is in north Chicago (about 45 minutes away). Requirements include: 3+ years of desktop support experience, preferably in a manufacturing, production, or warehouse environment Experience supporting desktop/laptop computers with Windows 10 operating systems running Microsoft Office 365 preferred Ability to troubleshoot data, telecom, VoIP, wireless, and VPN issues Experience with Active Directory (adding and deleting users; group policy) Degree and/or Certifications in Information Technology, Computer Scie

Technology Support Analyst *Chinese speaking highly preferred Can be based in Chicago, Los Angeles, or Dallas Qualifications: Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources 4+ years experience installing, configuring or supporting business applications and some technology hardware 2+ years experience with some programming languages and the willingness / ability to learn Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand Demonstrated analytical skills Issue tracking and reporting using tools Knowledge / experience of problem Management Tools Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to releva

Job Title: Trade Support Business Analyst – Foreign Exchange - FRONT OFFICE Location: Downtown Chicago Contract Type: Contract to Hire Opportunity EXCELLENT opportunity to get in with this Top Financial company in downtown Chicago!!! We are seeking a highly motivated and experienced Trader Support Business Analyst to join our Product Development team for Foreign Exchange (FX) Trading. The successful candidate will play a key role in developing a target operating model for front office trading platforms, including Execution Management Systems (EMS), Order Management Systems (OMS), and Portfolio Management Systems (PMS). TRADER Support Business Analyst - What you will do: Sit on Trade floor and work with traders to assist in their needs - this can range from System trade changes and running SQL queries. Writing stories to create the backlog for developers and help bridge the gap between traders and developers. Trader Support Business Analyst - what you need to know: FX trading - trade ex

Location: Chicago True Group is looking for a Sr. Lab and Field Support Analyst position based out of Chicago. Responsibilities: Install software and hardware in client-facing locations. Create and/or review manuals, how-to procedures, and related user documentation; ensure documentation is targeted to the appropriate audience. Respond to customer calls in accordance with an established Service Level Agreement (SLA). Troubleshoot, diagnose, and repair unit at the customer site. Identify, analyze, and repair product failures. Provide on-call emergency service when needed. Provide general customer service on the phone and in person. Maintain communication with the customer until the incident is satisfactorily remedied. Contact customer within one hour of receipt of the service call. Maintain records of service calls. Ability to build a lab (new, and or reimage). Make config changes to labs for QA testing. Review logs and configs the QA team raised before sending to development team. Ensu