Service Desk Salary at Excella Consulting BETA

Job Details Job Location 107 Gaithersburg - Gaithersburg, MD Position Type Part Time Salary Range $17.15 - $17.15 Hourly Job Shift Weekends Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administra

Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees. Responsibilities: As a Service Desk Manager for Empower AI, Inc., you will be responsible for providing centra

**Overview** Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs) + Provide customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + Route Tier 2/3 tickets to appropriate sustainment teams + Process all IT SM tickets to completion. + Assist Cyber Operations with continuous monitoring activities. + Participate in training, testing, and exe

Job Details Job Location 115 Rockville - Rockville, MD Position Type Part Time Salary Range $17.15 - $17.20 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administration, membe

Job Details Job Location 118 Columbia MD - Columbia, MD Position Type Part Time Salary Range $15.00 - $15.75 Hourly Job Shift Evenings Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administration,

As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top-notch help desk and deskside assistance. Your expertise will be instrumental in resolving user issues, troubleshooting hardware and software problems, and maintaining a positive user experience. Responsibilities Provide first-level support, responding to and resolving user-reported issues promptly and efficiently. Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow. Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution. Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes. Conduct routine maintenance activities, including system updates, patches, and software installation

Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading! The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here! Your greatest work is ahead! We are