Escalations Specialist Salary at Genpact BETA

Escalation Specialist I, Safety Location: Bastrop, TX (onsite) Base Salary Range: $44,100 - 65,100 + Equity X's Safety Org is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose a risk to X. We innovate, experiment, move at a fast pace, and are committed to being a learning organization with a growth mindset. This means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves. You will: Support X's crisis response efforts during major incidents and times of real-world crisis by conducting manual sweeps of the platform to identify and mitigate content moderation issues. Analyze and interpret content through the lens of linguistic expertise and X Rules and policies without bias, and provide a level of support that exceeds industry standards. Communicate effectively with internal teams to escalate issues and provide insights on emerging trends in

Description Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earths most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are cr

Description At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining Amazons Escalation Team. In this role you will be part of the Registration and Compliance Shared Services VCIM team, responsible for resolving Executive and Legal escalations, supporting new launches, gathering information for process improvements across multiple functions for all our worldwide regions and employees. Key job responsibilities Key Responsibilities: Supporting Stakeholders with both Legal and Executive escalations Learn new skills/processes and provide cross skill/cross site/cross region supports Respond to Executive / Legal escalations requests in real time providing education to them with the goal of a

Job Description Join Our Team as an Escalations Specialist in Dallas, TX! Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Escalations Specialist to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary. As an Escalations Specialist, you will need to multitask across various computer programs, communicate effectively with both internal and external stakeholders, and maintain the highest level of confidentiality when handling sensitive information. Proficiency in video monitoring software, Microsoft Office, and Google Maps is essential. This position requires the ability t

Description Join Amazons commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! The Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure teams goal of exceeding customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns to help inform key decisions in the infrastructure and fuel industries. This position will work at Amazon's headquarters in Bellevue, Washington. Key job responsibilities Support nationwide transportation network in a safe, customer-focused manner Develop and design solutions to difficult problems Manage outside contractors and vendors Handle multi

The Company: Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: www.sungrowpower.com. Responsibilities: This role involves performing both remote and on-site audits across the USA, working closely with the vendor operations and compliance team to

Position Summary: This position is part of our Operations Customer Service Team handling escalated and complex matters received via phone call and/or processing requests. This job requires making decisions that are outside our normal guidelines and require problem solving and troubleshooting skills. This position is not part of the New Business/Renewal Underwriting Department. Essential Functions: Handle escalated phone calls referred by our front-line customer service departments Research and make decisions on escalated transactions Research and make reinstatement decisions on policies canceled for non-payment Triage or respond to emails from other internal departments and make decisions as appropriate Respond in writing to customer questions and concerns Conduct quality reviews of customer service calls and transactional items Identify customer service and processing issues and trends, and recommend procedural changes with a focus on retention and the customer experience Identify sys

IT Subject Matter Expert Employment Type: Full Time, Experienced level Department: Information Technology As an IT Subject Matter Expert (SME), for CGS, you will provide expertise in application and systems software to a variety of key stakeholders. You will undertake an analysis of complex hardware, software, and telecommunication systems in order to help define processes and procedures for use cases across departments. To do so, you will assist with and consult on the design, development, documentation, and delivery of standard operating procedures, presentations, and insight/training materials to a wide range of audiences. A successful candidate for this position must possess a high degree of technical experience and performance in situations requiring a broad range of knowledge and skills. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidate