Customer Care Specialist Salary at Goto BETA

How much does a Goto Customer Care Specialist make?

As of April 2025, the average annual salary for a Customer Care Specialist at Goto is $65,240, which translates to approximately $31 per hour. Salaries for Customer Care Specialist at Goto typically range from $59,536 to $72,239, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
goto.com
Size:
3,000 - 7,500 Employees
Revenue:
$1B - $3B
Industry:
Software & Networking

Founded in 2003, GoTo is a content & communications software company. Their portfolio of products, including LastPass, GoTo Connect & Rescue; helps companies of all sizes to connect, collaborate, secure their workforces, and support employees & customers. GoTo is headquartered in Boston, Massachusetts.

See similar companies related to Goto

What Skills Does a person Need at Goto?

At Goto, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  5. Communication Skills: Communication skills are your ability to share or understand information, ideas, and feelings successfully.

Related Jobs

Abacus Solutions Group
Wakefield , MA

Abacus is looking for a Sea Logistics Customer Care Specialist in the Boston, MA area. The Sea Logistics Import Coordinator is responsible to process Sea Logistics shipments with high accuracy by using proprietary forwarding applications. Execution shall be performed in line with company operational procedures, Sea Logistics standards, and compliance guidelines with a focus on ensuring operational excellence and customer service in collaboration with other team members. Your Responsibilities: ~Coordinate with shippers, truckers, and steamship lines for the Import of shipments; the complete process of shipment includes arranging for cargo collection and inland transportation, booking, document preparation, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution were capable/authorized, ensure the highest level of data quality by processing the shipment accurately and review and ensure alignment of shipping instructions (SOP’s/ABT, SIC…) inc


Sponsored
4/11/2025 12:00:00 AM
Ophelia
Waltham , MA

[Customer Service / Remote] - Anywhere in U.S. / Up to $48K per year / Medical, dental & vision / 401k / PTO - As a Customer Care Specialist at Ophelia, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and concerns; Maintain accurate and detailed records of customer interactions; Escalate complex issues to appropriate departments or management; Proactively identify and address customer needs and concerns; Communicate with team members and collaborate to improve customer satisfaction...Hiring Immediately >>


Sponsored
4/10/2025 12:00:00 AM
Kuehne+Nagel
Boston , MA

Kuehne+Nagel - JobID: US2137221 [Customer Service Representative] As a Customer Care Specialist at Kuehne+Nagel, you'll: Assist customers with inquiries and issues regarding shipments; Maintain accurate records of customer interactions and transactions; Coordinate with various departments to ensure timely resolution of customer concerns; Provide exceptional customer service through phone, email, and chat support; Collaborate with team members to improve overall customer satisfaction; Stay up-to-date on company policies and procedures to provide accurate information to customers...Hiring Immediately >>


Sponsored
4/9/2025 12:00:00 AM
Ophelia
Chelsea , MA

[Customer Service / Remote] - Anywhere in U.S. / Up to $48K per year / Medical, dental & vision / 401k / PTO - As a Customer Care Specialist at Ophelia, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and concerns; Maintain accurate and detailed records of customer interactions; Escalate complex issues to appropriate departments or management; Proactively identify and address customer needs and concerns; Communicate with team members and collaborate to improve customer satisfaction...Hiring Immediately >>


Sponsored
4/9/2025 12:00:00 AM
Ophelia
Medford , MA

[Customer Service / Remote] - Anywhere in U.S. / Up to $48K per year / Medical, dental & vision / 401k / PTO - As a Customer Care Specialist at Ophelia, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and concerns; Maintain accurate and detailed records of customer interactions; Escalate complex issues to appropriate departments or management; Proactively identify and address customer needs and concerns; Communicate with team members and collaborate to improve customer satisfaction...Hiring Immediately >>


Sponsored
4/9/2025 12:00:00 AM
Ophelia
Lynn , MA

[Customer Service / Remote] - Anywhere in U.S. / Up to $48K per year / Medical, dental & vision / 401k / PTO - As a Customer Care Specialist at Ophelia, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and concerns; Maintain accurate and detailed records of customer interactions; Escalate complex issues to appropriate departments or management; Proactively identify and address customer needs and concerns; Communicate with team members and collaborate to improve customer satisfaction...Hiring Immediately >>


Sponsored
4/9/2025 12:00:00 AM
Ophelia
Randolph , MA

[Customer Service / Remote] - Anywhere in U.S. / Up to $48K per year / Medical, dental & vision / 401k / PTO - As a Customer Care Specialist at Ophelia, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and concerns; Maintain accurate and detailed records of customer interactions; Escalate complex issues to appropriate departments or management; Proactively identify and address customer needs and concerns; Communicate with team members and collaborate to improve customer satisfaction...Hiring Immediately >>


Sponsored
4/9/2025 12:00:00 AM
Dole & Bailey Inc.
Woburn , MA

Job Description Job Description Join the Inside Sales TEAM at New England's oldest and most vibrant Food Hub. Named Best & Brightest Company to Work For in USA three years running, Boston Globe Top 100 Women Led Companies in Massachusetts and the USA's 2015 Independent Food Processor of the Year. As a D&B ISS Representative you will be working with the region's most prestigious and well know Restaurants, Resorts, Colleges, and Hospitals to help them procure the finest food ingredients for their kitchens. For this entry level Sales position a strong candidate will be a recent graduate with a Culinary, Environmental Science or Hospitality Degree and preferably experience working in industry while a student. Candidate must love working in and around food centric environments, have outstanding communication/written skills, be comfortable with computer work and always ready to answer the call when Chefs are looking for information. If you LOVE food, high energy atmosphere and challenge of e


Sponsored
4/7/2025 12:00:00 AM

Check more jobs information at Goto

Job Title Average Goto Salary Hourly Rate
2 Accountant $115,686 $56
3 Accounting Staff $63,816 $31
4 Business Development $107,349 $52
5 Business Development Manager $175,816 $85
6 Business Development Representative $107,349 $52
7 Business Development Representative II $107,349 $52
8 Chief Revenue Officer $412,094 $198
9 Chief Technology Officer $389,303 $187
10 Christian Counselor $101,524 $49
11 Corporate Account Executive $345,656 $166
12 Cosmetologist $68,185 $33
13 Counselor $93,901 $45

Hourly Pay at Goto

The average hourly pay at Goto for a Customer Care Specialist is $31 per hour. The location, department, and job description all have an impact on the typical compensation for Goto positions. The pay range and total remuneration for the job title are shown in the table below. Goto may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $65,240 look to you?

FAQ about Salary and Jobs at Goto

1. How much does Goto pay per hour?
The average hourly pay is $31. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Goto?
According to the data, the highest approximate salary is about $72,239 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Goto?
According to the data, the lowest estimated salary is about $59,536 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.