Manager, Customer Support Salary at Havi BETA

As the Customer Service Manager you will lead a team dedicated to delivering exceptional service to customers and retail partners. You will ensure high customer satisfaction by managing Service Level Agreements and driving initiatives to improve the customer experience, collaborating across departments for smooth order-to-delivery processes! Responsibilities: Lead, coach, and develop a customer service team to provide outstanding service aligned with company standards Ensure timely, empathetic, and knowledgeable responses to customer inquiries. Resolve complex customer issues related to products, orders, or shipping with a focus on satisfaction. Develop and enforce SLAs for response times, issue resolution, and service quality. Monitor SLA compliance and address performance gaps to maintain efficiency. Collaborate with senior leadership to refine SLAs based on business goals. Work with fulfillment and logistics teams to ensure timely and accurate order processing and delivery. Identify

LS/IT Customer Service Manager Build thefuture of foodAt NewCold, we're shaping the futureof the food supply chain. Our warehouses and transportnetwork connect the world's major food manufacturers with retailers and food service providers. Join a collaborative team of doers,innovators, and engineers who are dedicated to making a real impact. Togetherwith advanced robotics and cutting-edge technology, we're not just keeping upwith the times -we're pioneering smarter, more sustainable operations to keep theworld's food fresh and safe. To support our rapid growth, we're constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us! Your role as a LS/IT Customer Service Manager Key responsibilities: The LS/IT Customer Service Manager reports tothe Regional IT Director and is responsible for managing the Logistical Systems(LS) and IT support teams of functional and technical professionals who supportcritical systems. With resp

Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role! About Keeper Security Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack

*This is a full time, direct placement opportunity* We’re Spindle, a division of Dober, – It’s Nice to Meet You! We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant technology. For over 60 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems. Our entrepreneurial spirit, and belief that none of us is as smart as all of us, helps us challenge the status quo of current industry norms. We believe water can be treated naturally, equipment can be cleaned safely, and operations can be run more efficiently. Our founder’s vision that “Development is the heartbeat of this company” lives on today. Speaking of development and innovation, one of our key product lines is Spindle – the product line this position will be supporting and working within. Spindle is a technology company that builds the infrastructure for industrial operations to measure an

LHH is actively looking for a Customer Service Manager for a retail distribution company in the Downers Grove area. The ideal candidate would have experience leading and developing a small team, is comfortable doing the day to day work of the department, and has a track record of collaborating across departments to ensure overall organization success. Experience working within a retail and e-commerce is a must. Responsibilities Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth Establish performance benchmarks and hold team to those goals Resolve customer conflicts and handle escalation procedures Ensure that all parties are meeting contractual agreements Work crossfunctional to resolve delays, streghten proceedures, and investigate product quality issues Develop and implement departmental best practices Additional duties as needed Qualifications Bachelor's degree or equivalent experience 5+ years of cus

Job Title: Customer Service Manager Location: Naperville, IL (Hybrid) Salary: $80,000-$97,000 LHH Recruitment Solutions is currently seeking a Customer Service Manager to join our client's organization in the Naperville, IL area. Key Responsibilities: Lead, coach, and develop a team of customer service representatives to ensure exceptional service delivery. Ensure the team provides timely, empathetic, and knowledgeable responses to all customer inquiries. Resolve complex or escalated customer issues related to product performance, order discrepancies, shipping issues, or any concerns, with a focus on maintaining high customer satisfaction. Develop and enforce internal Service Level Agreements (SLAs) for response times, issue resolution, and overall customer satisfaction. Monitor and analyze SLA adherence, proactively identifying and addressing performance gaps. Collaborate with senior leadership to review and refine SLAs based on evolving customer needs and business goals. Work closely

Job Description Job Description State Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Max Adelman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, life and commercial insurance.

Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the Customer Success team. This position will be a Hybrid opportunity for the Elmhurst IL. Area. CSMs work proactively with customers to ensure optimal utilization of products and services. They act as the primary post-sales point of contact for customers and coordinate with cross functional teams to ensure the success of each customer. CSMs are responsible for the commercial relationship, which means they secure payments from customers to renew their support contracts and/or subscriptions. Customers are typically medium to large in size, moderate renewal complexity, and have a high propensity to grow. The renewal is evidenc