Remote Call Center Agent Salary at Howroyd-Wright Employment Agency, Inc Dba Appleone BETA

**Fraud Quality Review Analyst** **WHAT IS THE OPPORTUNITY?** The Fraud Quality Review Analyst is responsible in assisting in reviewing, assessing, and reporting on the effectiveness and quality of work performed by Fraud Specialists. Will conduct internal quality reviews including but not limited to call samplings, case reviews and any other quality review functions in the department to ensure that all Fraud specialists are providing high quality service to our clients while following processes and procedures. **What you will do** + Conduct quality reviews including call samplings and any other quality assurance functions in the department to ensure that all Specialists are providing high quality service to our clients by analyzing and providing feedback. + Assist management in reviewing, assessing, and reporting on the effectiveness and quality of work performed by Specialists. + Uses quality monitoring data management system to compile and track performance at team and individual le

Job Description Job Description JOB SUMMARY:Responsible for the clinical administration and management of Behavioral health and Substance Use Disorder Services. Maintain a professional, positive and caring attitude at all times.ROUTINE: Know and follow PBHC's Employee Handbook policies and procedures. Communicate verbally and in writing through proper channels. Adhere to all Compliance Regulations including, OSHA, HIPAA/HITECH, Fraud, Waste, and Abuse, Harassment, Code of Conduct, Model of Care, Cultural and Linguistics, Cyber Security, Harassment in the workplace, and Injury and Illness. Know and follow daily schedule. Follow department time clock and request for time off process. Always be punctual. Follow dress code. Use time keeping system appropriately. Be courteous. Be flexible and adaptable. Promote departmental and organizational goals. Know and follow applicable safety standards.ESSENTIAL JOB FUNCTIONS:Requires Driving to and from provider sites, medical group sites, hospitals

Job Description Job Description The Member Service Representative (MSR) is the first line of contact for HealthSmart MSO’s Client’s members and providers. The member services representative will assist members and providers with questions related to the Medi-Cal, Commercial, Covered California, Medicare and D-SNP programs for Orange and Los Angeles County’s. The incumbent will resolve member inquiries and complaints fairly and effectively. The incumbent will provide information regarding eligibility, enrollment, benefits and services to our Client’s eligible members and providers. Duties and Responsibilities: Achieves high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the member services team in completing department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibi

Job Description Job Description Customer Service Manager Job Responsibilities: Handle customer inquiries and complaints Provide information about our products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services. Prepares call center reports for upper management by collecting and analyzing data. Build up script and training material for new agents Evaluate agent’s performance reviews and overall team effectiveness with upper management. Help agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents quarterly call center action plans and objectives. Customer Service Manager Qualificati

Requirements Description and Requirements Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company’s performance cycle. Ensures that personal and team goals are set, and provides the necessary coaching, mentoring, and assistance in order for team members to achieve their targets. Monitors each team member’s performance throughout the shift, providing assistance, coaching, and mentoring as necessary. Provides positive and constructive feedback on what individual team members need to do in order to attain their daily targets. Handles escalation calls from CSR's, exercising discernment on whether or not

Call Center Agent Location: Cypress, California Type: Contract Job #79704 APR has been engaged to identify a hardworking Call Center Agent for one of our biggest clients in the automotive industry. LOCATION: Cypress, CA 90630 POSITION: Call Center Agent DURATION: Potential to be converted depending on business needs SHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM PAY RATES: $22/hr. - base rate $22.50/hr. - bilingual Spanish This will be an ONSITE role . Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test. JOB DUTIES Handle inbound Customer Service calls (approximately 60+ phone calls daily) Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests) Assist customers with monthly payments Provide payoff quotes to customers and dealerships Assist customers with their

Large reputable plaintiff litigation firm in Century City is seeking a call center manager that is a supervising position on-site (M-F). They are seeking the right candidate that can collaborate and have good communication skills. Please review the requirements and apply! Responsible for performing these duties: Directly supervise a team of call center supervisors and representatives. Provide coaching, feedback, and training to enhance team performance. Foster a collaborative and high-energy work environment. Conduct regular team meetings to review performance metrics and address challenges. Identify and develop high-potential employees for future leadership roles. Work closely with the Client Experience team to ensure a seamless client journey. Assist in implementing sales training programs to improve conversions and retention. Monitor call quality and provide feedback to enhance customer interactions. Analyze key performance indicators (KPIs) to identify improvement areas. Ensure dai

Conveniently located by the Hollywood Burbank Airport, The Los Angeles Marriott Burbank Airport Hotel is near Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Offering amazing food and beverage outlets, this property also hosts an array of meetings in Burbank, offering 46,000 square feet of event space. Be part of this team and become one of their stars! Job Overview:Assists the Director of Sales in the management, coordination and execution of items related to the marketing and sales operation of the hotel. Compensation: $80,000-85,000 annually + potential for Quarterly incentives. *The IDEAL candidate will have at least 3-5 years of Hotel Sales experience, CITY experience, and Marriott brand background preferred* Responsibilities and Duties: •Plan, direct, organize and control departmental activities such as telemarketing, outside sales calls, conducting walking tours, entertaining clients, developing and soliciting new leads, presenting and pr