Tech Support Salary at Ibex Ltd BETA

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction score

mroads is looking for a "Desktop/Client Support Analyst" for one of the direct clients in McLean, VA. Requirements: Proactive and detail-oriented IT professional looking to contribute to a dynamic team Strong knowledge of Windows, Mac and iOS operating systems. 3-8 years of experience in Desktop Support. Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues. Install, configure, and troubleshoot desktops, laptops, and peripheral devices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary. Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours. Experience in AirWatch. Manage and prioritize support requests via ServiceNow to meet service level agreements. Deliver exceptional custo

The Ford Agency is actively recruiting for a Sales Admin & CRM Tech Specialist to provide sales, technical, and data management support to the sales team of a well-established association. This is an excellent opportunity for someone with 2 or more years of experience working in a sales operational capacity who is looking to join a collaborative and innovative team. This is a temp-to-hire position and is available immediately. Responsibilities Include: Manage the membership portal used by the sales team Provide training and support to members on portal usage as needed Assist in early sales processes, including, lead identification and prospecting Ensure pipeline tracking and information flow is efficient and accurate Conduct research and analyze data to present to senior leadership Collaborate with marketing and other departments to support sales initiatives Assist with sales tracking and reporting for the team Qualifications Include: Bachelor's degree 2+ years of sales and operations

Salesforce Administrator Multi-Billion Independent Wealth Management Firm Ellicott City, MD Overview Established and growing Multi-Billion dollar AUM Independent Investment Advisory firm serving high-net-worth and ultra-high-net-worth clientele seeks a Salesforce Administrator to oversee and optimize the firm’s CRM platform and assist with internal IT systems. This role is ideal for someone who thrives in a dynamic, growth-oriented environment and is excited to take ownership of Salesforce system improvements and user training. The role may also involve additional tech support responsibilities. Highlights Play a key role in the continued development and customization of the firm’s Salesforce platform Work closely with internal teams to enhance workflows, dashboards, permissions, and user experience Train staff and introduce new capabilities as the team scales its Salesforce usage Support smooth day-to-day operations by managing in-office tech tools—from video conferencing systems to eq

Job Description Job Description We are a company established on the concept of community, innovation, and exceeding our customer's expectations. We want our Client Support Representatives to come to work and love what they do, just as we do. We take immense pride in cultivating a company culture that focuses on growth and mentorship. Our Client Support Representatives are able to deliver superior high-quality work due to their unparalleled energy, enthusiasm, and detail-oriented nature. As a Client Support Representative, you will be the face of our brand and strive to build a remarkable experience while assisting our clients in outreach efforts. With a killer attitude, unmatched ambition, and a strong student mentality, the possibilities are endless! Client Support Representative Duties: Effectively communicate the value of client products and services directly to potential new customers in order to source new sales and enrollment leads Resolve client issues with empathy and effective

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction score

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT. Senior Manager, Client Experience Job Description: You are passionate about creating incredible experiences, leveraging data and strategic insights to help elevate a brand. The Senior Manager, Client Experience manages the daily execution and continued development and improvement of client experience efforts across the enterprise. They act as a visionary for continuously improving the experience of clients, partners, and subcontractors and developing processes and unique ways to enhance daily interactions. The ideal candidate is experienced in crafting and implementing an experience led organization and must be detail-oriented, organized, and possess strong leadership skills. The position requires excel

Why You Want to Work Here: This is a great opportunity for someone who has some customer service experience and wants to get a position within a non-profit! We are a leading provider of educational reporting, data exchange, verification, and research services. We have a great internal culture, and this position would allow for a motivated recent grad to gain valuable experience in the nonprofit and educational services field. You would be working with a team of professionals to provide information to clients around the nation. Duties: Review and eliminate duplicate requests. Utilize databases simultaneously to review and resolve inquiries related to the applicable service. Clearly document all customer conversations in database system. Coordinate responses with the appropriate personnel if customer requires an escalated level of support. Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate. Process incoming mail and faxes, as needed. Wil