Customer Service Manager Salary at Icm Distributing Company Inc BETA

How much does an Icm Distributing Company Inc Customer Service Manager make?

As of March 2025, the average annual salary for a Customer Service Manager at Icm Distributing Company Inc is $83,345, which translates to approximately $40 per hour. Salaries for Customer Service Manager at Icm Distributing Company Inc typically range from $74,331 to $93,459, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

ICM Distributing Company Inc Overview

Website:
icmint.com
Size:
25 - 50 Employees
Revenue:
$5M - $10M
Industry:
Retail & Wholesale

ICM Distributing Company is a privately owned, family run business located in Twinsburg, Ohio. ICM was founded in Philadelphia, PA in 1974. The company was purchased in 2006 and moved its distribution center and IT functions to Twinsburg, OH. ICM is owned by the Singer family with a successful track record in the distribution and third party logistics business. ICM operates in an office/distribution center in Twinsburg, OH a suburb of Cleveland, OH. The ICM buying office in located in Bala Cynwyd, PA a suburb of Philadelphia. ICM focuses on key specialty retail channels which require specific product assortments and the appropriate service and support. Such retail channels include pharmacies, college bookstores, campus convenience stores, grocery stores, hospital and hotel gift shops and seasonal and tourist shops. The primary product lines stocked and distributed by ICM include: Health and Beauty Care School and Office supplies Cosmetics, Cosmetic Accessories and Implements Hair Care and Accessories Seasonal Promotions Dorm Supplies Toys, Games and Books Housewares, Cleaners and Hardware Shoe Care and Sewing products. Party supplies Baby products Pet Supplies Hosiery Batteries and Flashlights Electrical and Light Bulbs Audio/Video and Computer products Clocks, Lamps and Small Appliances Ethnic Hair and Skin Care Travel and Trial Size products Energy Drinks and Vitamins Natural and Organic products 35 sales representatives across the United States represent ICM and provide service to retail clientele. Key services from sales representatives are noted below. A full list is provided on the "Services" page on this web site.

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What Skills Does a person Need at Icm Distributing Company Inc?

At Icm Distributing Company Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Customer Success: Customer success is a method for ensuring customers reach their desired outcomes when using an organization's product or service.
  3. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  4. Initiative: Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
  5. Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

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Check more jobs information at Icm Distributing Company Inc

Job Title Average Icm Distributing Company Inc Salary Hourly Rate
2 Customer Service $36,291 $17
3 Vice President, Sales $199,573 $96
4 Sales Manager $110,689 $53
5 Senior Buyer $76,072 $37
6 Territory Sales Manager $110,689 $53
7 Credit Manager $92,363 $44
8 Accounts Payable $41,366 $20
9 Accounts Receivable $40,297 $19

Hourly Pay at Icm Distributing Company Inc

The average hourly pay at Icm Distributing Company Inc for a Customer Service Manager is $40 per hour. The location, department, and job description all have an impact on the typical compensation for Icm Distributing Company Inc positions. The pay range and total remuneration for the job title are shown in the table below. Icm Distributing Company Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $83,345 look to you?

FAQ about Salary and Jobs at Icm Distributing Company Inc

1. How much does Icm Distributing Company Inc pay per hour?
The average hourly pay is $40. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Icm Distributing Company Inc?
According to the data, the highest approximate salary is about $93,459 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Icm Distributing Company Inc?
According to the data, the lowest estimated salary is about $74,331 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.