Technical Support Engineer Salary at Influx Inc BETA

How much does an Influx Inc Technical Support Engineer make?

As of March 2025, the average annual salary for a Technical Support Engineer at Influx Inc is $95,243, which translates to approximately $46 per hour. Salaries for Technical Support Engineer at Influx Inc typically range from $87,185 to $105,106, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Influx Inc Overview

Website:
influx.com
Size:
500 - 1,000 Employees
Revenue:
$200M - $500M
Industry:
Business Services

Clear the inbox, fast, using a repeatable, scalable support model that grows with your business automatically. We match your KPIs and brand voice exactly. Interested in results? See how our team 76 agents cleared 250,000+ tickets/month for one client. Learn more We use three levels of management to ensure that every agent creates a brand experience that is both helpful and memorable, for all the right reasons. Our service is fast, while every communication is human and considered. Learn more about how we deliver authentic conversations at scale for eCommerce and SaaS companies. Choose your coverage hours, and let us build the perfect team to meet your KPIs. We can work 24/7, after hours, weekends or during the work day. We use a 'follow the sun' model with our staff, enabling us to hire the top candidates and manage locally, while still providing fast, 24/7 coverage. Move your service up or down based on when you need us. Our service is elastic, making it easy to scale up for the holidays or new product launches, without needing to commit to long term agent contracts or management. We manage all of that for you. We charge clients for the upcoming month of service. Learn more about our pricing . We always have at least 10 agents ready to start in one week. We pre-train our staff so we can ramp up quickly. Our recruiting engine can add 30+ agents in one month across three regions: Americas, APAC and EU. We can add 200+ agents with three month's notice. Every new hire goes through a three step recruiting process with multiple managers. Delivering a flexible customer experience on brand and at scale. Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

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What Skills Does a person Need at Influx Inc?

At Influx Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  2. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  5. Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

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Check more jobs information at Influx Inc

Job Title Average Influx Inc Salary Hourly Rate
2 Account Executive $84,696 $41
3 Account Manager $89,346 $43
4 Business Development $92,402 $44
5 Business Development Manager $151,336 $73
6 Customer Representative $56,156 $27
7 Customer Service Agent $48,160 $23
8 Customer Service Manager $110,602 $53
9 Customer Support Agent (Remote) $56,156 $27
10 Customer Support Engineer $118,933 $57
11 Director, Delivery $197,679 $95
12 Head of Information Technology $365,700 $176
13 Head of Service Delivery $205,759 $99

Hourly Pay at Influx Inc

The average hourly pay at Influx Inc for a Technical Support Engineer is $46 per hour. The location, department, and job description all have an impact on the typical compensation for Influx Inc positions. The pay range and total remuneration for the job title are shown in the table below. Influx Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $95,243 look to you?

FAQ about Salary and Jobs at Influx Inc

1. How much does Influx Inc pay per hour?
The average hourly pay is $46. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Influx Inc?
According to the data, the highest approximate salary is about $105,106 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Influx Inc?
According to the data, the lowest estimated salary is about $87,185 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.