Technical Support Salary at Ktc Group Ltd BETA

At Jiffy.com, we're America's go-to destination for the crafting processes. We empower crafters, small business owners, and hobbyists to turn their creative visions into reality with high-quality apparel, versatile transfer options, and custom shirts. Whether you're designing personalized creations or launching a business, we make the process fast, seamless, and fun. Join us as we deliver top-notch customer experiences and inspire a community of passionate makers! As a Technical Support Specialist, you'll be at the heart of our mission, ensuring our customers enjoy a smooth and exceptional journey. You'll help crafters, entrepreneurs, and creators overcome challenges, answer their questions, and succeed with their projects. From troubleshooting orders to assisting with print-ready artwork inquiries, your problem-solving skills and customer-first mindset will leave a lasting impact. You'll also play a crucial role in identifying and resolving technical issues and have a voice in shaping

Administrative Assistant. NextStep Recruiting is working with a fantastic, well-known, Dallas, TX, Professional Services Firm that is looking to hire an experienced Administrative Professional to their growing team. This is a fun role supporting a few groups within the office on tasks such as MS Word formatting, review and final touch-ups on reports and presentations, calendar management, expense reporting, meeting planning, organizing lunches and events, etc. Candidates should have: 2 plus years of administrative experience supporting a team Very strong MS Word skills, strong formatting skills Any experience with Concur software or a CRM system is a plus Strong prioritization and organization skills This is a contract-to-hire role mostly onsite in Dallas, with some hybrid options once trained up. It is a fantastic employer with a reputation as a great place to work! NextStep Recruiting provides equal employment opportunities (EEO) to all employees and applicants regardless of race, co

Position Summary: Assist the Technical Support Department functions in the repair of defective refrigeration units either through a telephone call or the physical repair of units returned to Thermal Edge. Essential Duties and Responsibilities: Repair warranty and non-warranty defective refrigeration units returned to Thermal Edge. Communicate with customers daily resolving technical issues on their units Provide part numbers and information on the air conditioners over the phone or by email Diagnose and repair air conditioners in the factory from returns Other Duties and Responsibilities: Provide phone troubleshooting support Quote spare parts Answer technical questions about Thermal Edge products Issue RMA’s using CRM Case base tracking software Participate in quality improvement activities to better the Thermal Edge brand Pay attention to details Alert the Technical Support Manager of repeat failures Recommend quality improvement procedures Qualifications: Build and understand the ba

Position Summary: Manages the Technical Service/Warranty dept for technical service-related operations for the organization. Remains up to date with customers who are dealing with issues, troubleshoots air conditioners, and follows up on resolutions. Oversees repairs and unit/item returns. Essential Duties and Responsibilities: Diagnose, quote, and repair air conditioners returned to the facility. Communicate with customers daily to assist in resolving technical issues on their units over the phone or email. Provide part numbers, pricing, and all necessary information related to the air conditioners to the customer over the phone or email. Create RMAs for warranty and non-warranty issues. Complete all paperwork for returned units and ensure customer issues are resolved. Other Duties and Responsibilities: Work with Quality Manager to identify repetitive issues and initiate the implementation of corrective action. Performs all other duties as assigned by the Manager. Qualifications: Know

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurit

Job Description ***HIRING MULTIPLE - - Tech Support Specialists ***MUST HAVE 2 years' experience in technical customer phone support or similar call center experience. ***On-site only - not remote Career Path Growth: We believe in merit, character, and aptitude. The industry is exploding. Our company too. Time to get in. Learn: Become an expert in battery-based solar technology learning from top thought leaders who have won awards from the Dept. of Energy. Team: Join an army of passionate freedom lovers who care about the environment and self-reliance. Pre-IPO: We have been very successful for years and will continue for years to come. We want your family to share in that success. Impact: Making the world's electrical power grids greener, more reliable and efficient by harnessing the power of distributed energy. What you will be doing: Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during co

About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team. Why you'll love working at Cognigy - our promise to you We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the hear

Job Description Job Description Technical Support Responsibilities: Must have excellent communication skills Working with and on a team so communication is spread throughout the team Critical thinking is a must Identifying hardware and software solutions. Troubleshooting technical issues. Resolving network issues. Installing and configuring IP phone hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Technical Support Requirements: CompTIA certification is a plus Experience in Linux or Cisco is a plus VICI Dial experience is a plus At least 1 year prior experience in tech support, desktop suppor