Service Desk Support Analyst Salary at Michael Saunders & Co BETA

This Business Lead Analyst role will serve as a business analyst and helpdesk/user acceptance testing (UAT) coordinator for technologies in ICRM's Office of Fair Lending and Privacy. Developed communication and diplomacy skills are required in order to guide, influence and convince others. Make significant contributions through complex deliverables and advice and counsel related to the technology or operations of the business. Responsibilities: Work with cross functional teams to design and build best-in-class systems and tools architecture that enable effective management of compliance risks and analytics-driven insights, leveraging the Agile project management methodology. Developing individual project artifacts as necessary including Business Requirements Documentation (BRDs), test planning and scenario documents for user acceptance testing (UAT), project plans as required for all key technical deliveries. Create and manage user stories in Jira, working closely with function and tec

The Sec & Derivatives Lead Analyst is a senior level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions. Responsibilities: Process transactions and provide analytical input via cash forecasts for Corporate Treasury. Work in partnership with internal stakeholders across multiple business and product to validate data and ensure accuracy of cash forecasts Plan, lead and provide regular updates to senior leadership team in relation to enhancements and initiatives as part of global optimization project. Provide an in-depth analysis and develop solutions to assist with the future optimization of the group. Participate in the implementation of assigned projects, new products and services. Appropriately assess risk when business

The Reporting and Helpdesk Analyst role will sit in the Office of Fair Lending and Privacy and be responsible for reporting and providing helpdesk support for select technology tools. Evaluates moderately complex and variable issues and come up with most efficient course of action. Requires good analytical and technical skills. Responsibilities: Design, develop, and implement IBM Cognos / Tableau reports that meet business requirements and drive actionable insights on compliance risk systems and are optimized for performance, scalability, and usability. Maintain documentation of reports, including design specifications, data sources, and usage guidelines. Provide training and support to end-users on how to effectively use the reports and interpret the data. Support manual data quality testing as required. Provide self-service support for business reporting power users to drill-down to the raw data and for troubleshooting. Stay up-to-date with the latest industry trends and best practic

Overview: Designs and implements strategic initiatives that incorporate digital technology across all areas of an organization. Develops, adopts and implements digital technology to create new or modify existing products, services and operations. Evaluates and modernizes an organizations processes, products, operations and technology to enable continual, rapid, and business-driven innovation and decision making. Leads a team of analyst supporting the finance organization within the IFS ERP system, handling break-fix tickets, enhancement requests, projects, and provides ticket metrics. Liaison between business and developers and assists analysts that support other business areas (manufacturing, quality, inventory, planning, etc.) Major Position Responsibilities: Evaluates, recommends, designs, and develops engaging & effective digital products. Supports enhancements to existing systems in order to drive end user adoption & support business needs. Identifies requirements and enhances usa

Organization Overview: Global Custody Operations has approximately 2,200 staff in 50 plus countries and budget of over $160mm, global revenue of $2bn with over 1,000 clients. Global Custody Operations is going through an exciting transformation with both operation and business strategy. The group is comprised of Asset Servicing, Transaction Management, Tax, Risk & Control and Operational Readiness. Job Purpose: This exciting role is to manage a team within the NAM/LATAM Custody Processing Support (CPS) team, which is a client facing role aligned under the wider Asset Services organization. Responsible for leading the execution of the strategy for the CPS function in Custody Operations and transforming the client experience to achieve best in class, whilst ensuring a strong control framework is adhered to. The role requires the individual to have a comprehensive understanding of multiple areas within Asset Servicing and how they interact in order to achieve the objectives of the functio