IT Help Desk Specialist Salary at One Drop BETA

The IT Help Desk Specialist is the first point of contact for end users seeking technical assistance and support. This role involves providing exceptional customer service, managing service requests, and ensuring timely resolution of IT issues. Key Responsibilities Customer Service Excellence: Greet and assist end-users with IT-related inquiries, providing a positive and professional customer service experience. Incident and Service Request Management: Log, categorize, prioritize, and assign incidents and service requests in the IT service management system. Initial Troubleshooting: Perform initial diagnosis of technical issues and provide basic troubleshooting steps to resolve common problems. Communication: Keep users informed about the status of their requests and incidents, ensuring clear and timely communication throughout the resolution process. Escalation Management: Escalate complex issues to higher-level support teams or specialized personnel when necessary, ensuring proper do

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and l

Job Overview The Stevens & Lee Companies is looking for a skilled IS Help Desk Specialist to provide computer setup, technical support for platform employees, and assistance with various IS Department projects and tasks as needed. Ideal candidates should have at least three years of experience in PC and technical support or demonstrate exceptional customer service abilities. A reliable vehicle is essential, as the role involves regular travel to regional offices. Candidates must also show a strong willingness to learn and take ownership of the following responsibilities: Primary Responsibilities (responsibilities include but not limited to) Configure, deliver, and install computers and peripherals. Configure and troubleshoot mobile devices, including Apple and Android Answer and respond to service calls as needed for attorneys, professionals, and staff. Enter all service and support work orders/tickets into IS Department tracking system. Install, troubleshoot, research and correct desk

Job Opportunity: IT Service Desk Specialist Location: South Jordan UT Pay Rate:$20-21/hour Job Description: The Service Desk Agent serves as the first point of contact for IT support, providing exceptional customer service through phone, chat, and in-person interactions. Responsibilities include diagnosing and resolving hardware/software issues, documenting incidents, and ensuring timely resolution or escalation. The role requires strong communication skills, technical proficiency, and the ability to thrive in a fast-paced, high-pressure environment. With 2-5 years of experience in technical support, the agent demonstrates expertise in enterprise software, hardware troubleshooting, and process improvement to deliver best-in-class service. Benefits Info Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, lif

Technical Troubleshooting & Resolution: Diagnose and resolve hardware, software, and network issues, where possible. Provide troubleshooting for applications and custom systems. Ensure resolution of issues related to desktop, mobile, VPN, and remote access. Escalation Management: Escalate unresolved issues to Tier 2 or MSP/MSSP, ensuring smooth handoff and timely follow-up. Act as a liaison between end-users and higher-tier support teams, providing detailed documentation of issues. Incident & Problem Management: Monitor & track incidents using ITSM tools (e.g., ServiceNow) to ensure adherence to SLAs. Conduct root cause analysis for recurring issues and recommend permanent solutions. User Access & Security: Manage user accounts, permissions, and access requests across various systems. Handle password resets, multi-factor authentication (MFA), and role-based access control (RBAC) provisioning. Application & System Support: Provide support for SaaS applications Work closely with vendors

Help Desk Technician Ongoing Contract Frankfort, KY We are hiring entry-level IT support technicians to support our government client. This individual will be responsible for fielding calls directly from various government agencies. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced environment. Required Qualifications: Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.) Experience completing computer equipment configuration, setup, and installation Previous experience utilizing ticketing systems (ServiceNow preferred) Familiarity with Active Directory and Microsoft Outlook/Exchange Environments Capable of connecting printers, scanners and copiers. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without r

We are looking for a knowledgeable and customer-oriented Help Desk Specialist to provide first-level technical support to end-users. In this role, you will assist with diagnosing and resolving hardware, software, and network issues to ensure smooth day-to-day operations. The ideal candidate is a strong communicator with a passion for technology and problem-solving.Key Responsibilities:Respond to user inquiries and technical issues via phone, email, chat, or ticketing systemProvide prompt and courteous support for desktop, laptop, mobile devices, and software applicationsDiagnose and troubleshoot technical issues related to operating systems, hardware, and softwareEscalate unresolved issues to Tier 2/3 support or appropriate IT teamsTrack, prioritize, and document support requests and resolutions in the help desk systemAssist with setting up new user accounts, devices, and access permissionsSupport routine IT maintenance, updates, and deploymentsProvide clear guidance and training to us

Job Opportunity: IT Service Desk Specialist Location: Columbus OH Pay Rate:$20-21/hour Job Description: The Service Desk Agent serves as the first point of contact for IT support, providing exceptional customer service through phone, chat, and in-person interactions. Responsibilities include diagnosing and resolving hardware/software issues, documenting incidents, and ensuring timely resolution or escalation. The role requires strong communication skills, technical proficiency, and the ability to thrive in a fast-paced, high-pressure environment. With 2-5 years of experience in technical support, the agent demonstrates expertise in enterprise software, hardware troubleshooting, and process improvement to deliver best-in-class service. Benefits Info Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &