Customer Support Salary at Openstax BETA

How much does an Openstax Customer Support make?

As of March 2025, the average annual salary for a Customer Support at Openstax is $54,013, which translates to approximately $26 per hour. Salaries for Customer Support at Openstax typically range from $46,855 to $62,698, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
openstax.org
Size:
50 - 100 Employees
Revenue:
$10M - $50M
Industry:
Edu., Gov't. & Nonprofit

OpenStax is committed to improving access to quality learning materials. As an ed tech initiative that is part of Rice University and supported by philanthropic foundations, OpenStax provides free college and Advanced Placement textbooks that are developed and peer-reviewed by educators, as well as low cost, personalized courseware that helps students learn.

See similar companies related to Openstax

What Skills Does a person Need at Openstax?

At Openstax, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
  3. Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  4. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  5. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Related Jobs

Ireti Provisions Inc
Pearland , TX

Job Description Job Description The customer comes first within the hospitality industry and that is no exception at Ireti Provisions. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Support Representative’s hospitality will be the difference between their encounter being just average or an exceptional one. Like the hospitality industry, the primary purpose of the Customer Support Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Support Representative, you will discover the value of personal interactions


Sponsored
3/31/2025 12:00:00 AM
Jake's Finer Foods
Houston , TX

Notice to Applicants Jake's Finer Foods has been acquired by US Foods, and the companies are now one in the same. Becoming an employee of Jake's will also mean becoming an employee of US Foods, with access to expanded resources, benefits, and opportunities for growth within a national organization. The Role The Sales Support Specialist is responsible for providing assistance to the sales team and Jake's customers during the sales process. Essential Duties and Responsibilities include the following - other duties may be assigned: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Offer a professional approach to interact and support Jake's customers and Customer Success Representatives to deliver Higher Standard of Service Provide support in performing sales transactions and administrative duties Effectively communicate with customers, sellers, and other internal roles and departments such as; Merchandizing, Operations, Finance, C


Sponsored
3/30/2025 12:00:00 AM
Cinese Enterprises, Inc.
Houston , TX

Job Description: Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully. Roles and Responsibilities: Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.) Communicate with customers in a courteous, friendly and professional manner in compliance client procedures. Have good typing, PC skills, and math skills. Pay high attention to detail Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs. Display enthusiasm and a strong work ethic. Have the ability to ask probing questions and strive for one contact resolution. Have the ability to describe complex topics in simple terms. Successfully assist members, owners and guests in securing their vacation in a friendly


Sponsored
3/30/2025 12:00:00 AM
My Modern Desk
Houston , TX

Job Description Job Description Job Description: As a Remote Customer Support Representative, you will serve as the first point of contact for customer inquiries, offering solutions and maintaining a positive customer experience. This fully remote role allows you to make a meaningful impact while working from the comfort of your home. Key Responsibilities: Respond to customer inquiries via phone, email, or chat. Assist with questions, account updates, and general concerns. Provide empathetic and clear communication to resolve issues. Maintain accurate and detailed records of interactions in our system. Collaborate with team members to ensure exceptional service delivery. What We Offer: Fully remote position with flexible scheduling. Comprehensive training and continuous support. Competitive pay A supportive and inclusive team environment. Qualifications: Previous experience in customer service or a related field. Strong communication and problem-solving skills. Ability to work independ


Sponsored
3/30/2025 12:00:00 AM
Prosper Consultants Team
Houston , TX

Job Description Job Description Our Sports-Minded Customer Support Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Support Associate will receive two weeks of intensive hands-on training to become a resident expert in… The products and services available Houston market demographics Consultative sales techniques Account activation, delivery methods, and installation details Proper compliance procedures and handling of confidential customer information And more! The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios. As our Sports-Minded Customer Support Associate, you will use a lead-based system to


Sponsored
3/30/2025 12:00:00 AM
Clever
La Porte , TX

[Customer Service / Remote] - Anywhere in U.S. / Up to $28 per hour - As a Customer Support Representative at Clever, you will: Provide excellent customer service to clients through various communication channels such as phone, email, and chat; Troubleshoot and resolve customer issues and concerns in a timely and efficient manner; Maintain accurate and detailed records of all customer interactions; Escalate complex issues to the appropriate departments; Proactively identify and suggest solutions to improve customer satisfaction...Hiring Immediately >>


Sponsored
3/30/2025 12:00:00 AM
Clever
Baytown , TX

[Customer Service / Remote] - Anywhere in U.S. / Up to $28 per hour - As a Customer Support Representative at Clever, you will: Provide excellent customer service to clients through various communication channels such as phone, email, and chat; Troubleshoot and resolve customer issues and concerns in a timely and efficient manner; Maintain accurate and detailed records of all customer interactions; Escalate complex issues to the appropriate departments; Proactively identify and suggest solutions to improve customer satisfaction...Hiring Immediately >>


Sponsored
3/30/2025 12:00:00 AM
GreenSpark
Houston , TX

[Customer Service / Remote] - Anywhere in U.S. / Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer interactions; Provide timely and professional responses to customer inquiries; Maintain a positive and empathetic attitude towards all customers...Hiring Immediately >>


Sponsored
3/30/2025 12:00:00 AM

Check more jobs information at Openstax

Job Title Average Openstax Salary Hourly Rate
2 Director, Content Development $107,068 $51
3 Marketing and Communications Intern $40,802 $20
4 Quality Assurance Analyst $70,640 $34
5 Software Engineer $105,287 $51
6 Director, Strategy & Development $186,064 $89
7 Editorial Director $142,998 $69
8 Manager, Content $102,210 $49
9 UX Designer $74,737 $36
10 DevOps Engineer $104,377 $50
11 Manager, Engineering $127,880 $61
12 Managing Director $720,405 $346
13 Software Engineer II $84,118 $40

Hourly Pay at Openstax

The average hourly pay at Openstax for a Customer Support is $26 per hour. The location, department, and job description all have an impact on the typical compensation for Openstax positions. The pay range and total remuneration for the job title are shown in the table below. Openstax may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $54,013 look to you?

FAQ about Salary and Jobs at Openstax

1. How much does Openstax pay per hour?
The average hourly pay is $26. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Openstax?
According to the data, the highest approximate salary is about $62,698 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Openstax?
According to the data, the lowest estimated salary is about $46,855 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.