Manager, Customer Support Salary at Plessers BETA

Our client, a luxury jewelry brand, is seeking a Customer Service Manager to join the team! You will build and lead a customer service department that is “best in class,” innovative, high achieving and hybrid. The team includes a motivated digital sales team and dynamic service agents. Responsibilities Leads Customer Service Agents servicing all channels: Email, Phone, Chat, WhatsApp, Retail Support and owns the CS Commercial goal, driving sales performance and client portfolio growth. Provides strong, dynamic leadership that mentors, develops and guides employees to effectively deliver upon customer loyalty, client management as well as employee engagement to ensure professional growth. Provides/ Shares CS weekly Dashboard to guide and focus team on productivity, sales, KPI’s, and client development. Manages staffing based on call volume, sales and forecasts. Provides service coverage when needed. Develops training and strategies to drive tangible client experience and sales results,

Company Description Embrava designs and sells innovative hardware and software solutions for the modern office. Our flagship digital Desk & Room Sign solutions improve employee experience when navigating flexible workspaces (e.g. shared desks), drives adoption of hybrid work and enables teams to locate each other and collaborate efficiently. Role Description This is a full-time on-site Customer Success Manager role at Embrava in Hudson Yards NYC. The CSM will be responsible for ensuring customers are well supported on a day-to-day basis, building on-going trusted relationships, renewing contracts, driving account growth and providing exceptional customer service overall. Qualifications 5+ Years as a Customer Success Manager / Account Management Customer Retention and Relationship Building skills Excellent written and verbal communication skills Ability to work collaboratively with cross-functional teams Experience with SaaS sales is a plus Experience in the tech industry is a plus

Customer Success Manager Courted About the company: The Courted team is a group of ambitious real estate experts, data scientists, developers, designers, and product managers. Our mission is to give every real estate entrepreneur an equal chance to grow and succeed in their business. Courted has launched its best-in-class brokerage Talent Solutions platform for recruiting, retention, and market research. We are in the early stages of our journey as a company and are looking for leaders with an ownership mindset to help architect a disruptive force in the $40T+ residential real estate industry. In the last 12 months we’ve scaled our operation and now service hundreds of customers across 100+ markets throughout the country. Courted has won multiple industry awards, including Inman’s 2024 Innovator of the Year. There's no better time to join the team than right now. About the role: Customer Success Managers at Courted are a critical part of everything we do, building deep relationships wi

** This role requires you to live in New York or New Jersey and commute into the office daily** Job Title: Client Success Manager Company: CrowdPass INC Location: Soho, New York City Salary: $55,000 - $65,000 Overview: We are seeking an experienced Client Success Manager to join our growing team at CrowdPass, a leading event technology platform. This individual will play a critical role in ensuring the success of our clients by working closely with them to understand their needs, providing solutions, and driving results. Responsibilities: -Act as the primary point of contact for assigned clients, building and maintaining strong relationships with key stakeholders -Understand clients' needs and provide solutions to meet their objectives -Work with cross-functional teams (Sales, Product, Support, Operations) to ensure seamless integration and implementation of solutions -Analyze and report on client data to drive continuous improvement and identify areas for growth -Collaborate with clie

Customer Success Manager Department: Support Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is developing innovative technology solutions to help retailers transform their business. Our Customer Success Managers (CSMs) are responsible for the overall health of our relationships with our retail clients. They focus on developing, nurturing, and advocating for our clients and ensuring they are getting the most usage out of our products. A successful client relationship is one where our clients see the value not only in our products, but in the care and expertise they receive from our internal team. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Fo

Vibe is building the Google Ads of Streaming, making TV advertising accessible to Small and Medium Businesses (SMBs) across the U.S. Our mission is to become the infrastructural backbone of the streaming advertising industry by creating a more efficient & transparent marketplace than the current standard. Founded in 2022 by two repeat entrepreneurs and adtech veterans, Arthur Querou (ex-YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup), Vibe has already achieved: 2,000+ clients onboarded $47M revenue in 2024 1B+ ad impressions on TV In 2025, we’re targeting $100M revenue. Our ultimate goal is to help 1,000,000 businesses advertise on TV. Your mission As a Customer Success Manager, you’ll be instrumental in driving customer retention, reducing churn, and uncovering upsell opportunities within a focused portfolio of medium to large clients. You’ll offer strategic guidance through health monitoring, campaign management, and technical support—while champion

Job Title: Customer Service Supervisor Location: Bronx, NY and Long Island City, NY We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Manager, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards. Responsibilities: Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed Create a customer service team to provide excellent customer service to ensure customer satisfaction Monitor and respond to customer inquiries in a timely and efficient manner Manage customer data, including tracking and recording customer feedback Monitor customer service agent performance, ensuring customer service satisfaction goals are met Develop strategies and proce

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: Salary Range $45,000- $55,000 based on experience Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. Successfully lead, build and develop a team for modeling service excellence Maintain associate payroll, benefit and performance information Hire, coach, mentor and develop associates Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. Display initiative to succeed in an entrepreneurial culture. Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. Multi- task within a fast paced serv