Presidium Learning Inc Salary for IT Engineer BETA

What is the average salary for an IT Engineer at Presidium Learning Inc in the United States?
Based on our data, it appears that the optimal compensation range for an IT Engineer at Presidium Learning Inc is between $72,989 and $87,414, with an average salary of $80,248. Salaries can vary widely depending on the region, the department and many other important factors such as the employee’s level of education, certifications and additional skills.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Presidium Learning Inc Overview

Website:
presidiuminc.com
Size:
100 - 200 Employees
Revenue:
$10M - $50M
Industry:
Edu., Gov't. & Nonprofit

Inside Presidium: Strategic Call Center Management for Education Technology The tremendous growth and proliferation of education technology has placed new demands on IT Help desk and inbound customer support functions. Presidium Learning provides managed services to support academic technology and learning-based enterprises by providing industry leading processes, technology, and people. Our focal offering is a fully managed, multi-channel contact center environment for instructional and technical support. The managed contact center provides privately branded and managed technical and instructional support as well as survey and evaluation technologies via phone, web- support portal and knowledge base, as well as chat-based support infrastructure. These solutions provide an important foundation for e-Learning success, measured via technology adoption and completion rates, user satisfaction, retention, and maximizing capacity utilization for education technology. Presidium Learning provides comprehensive IT support for students, instructors, and staff, and offers diversified managed services for many industry-leading organizations in higher education, K-12, and for-profit education. Headquartered in the high tech corridor in Reston, Virginia, Presidium Learning maintains a highly available contact center staffed by call center professionals, account managers, instructional designers, software developers and professional staff. Click here for a Visual Guide of the Presidium managed call center environment.

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What Skills Does a person Need at Presidium Learning Inc?

At Presidium Learning Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  2. Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  5. Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

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Check more jobs information at Presidium Learning Inc

Job Title Average Presidium Learning Inc Salary Hourly Rate
2 Director, Support Services $147,825 $71
3 Educator $56,193 $27
4 HR Generalist $73,710 $35
5 IT Customer Service Representative $41,981 $20
6 Customer Service Representative $37,069 $18
7 Network Administrator $99,673 $48
8 Teacher $56,193 $27
9 Web Developer $88,406 $43
10 Supervisor, Operations $66,695 $32
11 Supervisor, Outbound Operations $61,597 $30
12 Mathematics Teacher $53,100 $26

Hourly Pay at Presidium Learning Inc

The average hourly pay at Presidium Learning Inc for an IT Engineer is $39 per hour. The location, department, and job description all have an impact on the typical compensation for Presidium Learning Inc positions. The pay range and total remuneration for the job title are shown in the table below. Presidium Learning Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $80,248 look to you?

FAQ about Salary and Jobs at Presidium Learning Inc

1. How much does Presidium Learning Inc pay per hour?
The average hourly pay is $39. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Presidium Learning Inc?
According to the data, the highest approximate salary is about $87,414 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Presidium Learning Inc?
According to the data, the lowest estimated salary is about $72,989 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.