Service Desk Salary at Slashblue BETA

**Job ID Number** R3296 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking for a bilingual customer service-oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support to both English and French speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time contract** and **remote** . **What Youll Do** + Provide General IT end-user support including: + Utilize excellent customer service skills and exceed customers expectations. + Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems. +

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. The Director of Productivity and Collaboration Services will be responsible for overseeing the strategic direction, management, and continuous improvement of IT Service Desk, End User Computing, and Microsoft 365 services within the organization globally. This leadership role will ensure optimal productivity and collaboration technologies that support business operations, enhance user experience, and drive digital transformation. The Director of Productivity and Collaboration Services will lead a team responsible for delivering h

Roles & Responsibilities: o Review status of open tickets daily to ensure that internal and external service level agreements are met with clients; assign and/or escalate tickets as appropriate to help desk and engineering team. o Provide weekly reporting to management on client ticket status; highlight to management clients that may be at risk because of failing to meet service level agreements. o Review tickets to look for trends in customer requests; if trends are observed bring to the attention of team and customer to determine course of action. o Review and perform audits on agent calls. o Work with Project Managers to ensure the team is performing as expected in alignment with project goals and statements of work. o Ensure the team is trained for new or changing work coming into the Service Desk. o Manage work activity and tasks associated to specific assigned projects; ensure that tasks are completed, and associated project plans updated. o Implement monthly assessments and quar

**Federal Project - Applicant must be a United States Citizen** Baer is looking for Technical Customer Service Desk Agent for a 6+ month remote project. Ideally, we are seeking candidates located in the Greater Minneapolis Area Title: Technical Customer Service Desk Agent Location: Remote with on-site training for 2 weeks in Cottage Grove, MN (Greater Minneapolis Area preferred) Duration: 6 months+ Rate: Hourly Plus Expenses Reimbursed Alignment: W2 or C2C Description: Provide a world-class customer experience by assisting our retail network with technical issues and inquiries through phone and Microsoft Teams. Consistently meet or exceed service level agreements (SLAs) and work within established support protocols. Work effectively with colleagues to ensure group success. Support others in the team by sharing knowledge, helping solve problems, and achieving common goals. Actively identify and document process improvements and solutions to prevent repeat service tickets. Demonstrate cu

Part-Time Cashier and Front End Team Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Dental Plan On-the-job training Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available! Our Front End Team Members play important roles in the Customer Experience! •Cashier: Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or •Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their purchases, keeping our parking lot clean and clear, and assisting at the register when needed to help make sure our Customers have No Waiting for Savings! Apply today! We are hiring immediately and are excited to talk to you about the great opportunities available with Menards! Skills & Requirements Qualificatio

Full-time Cashier and Front End Team Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Dental Plan On-the-job training Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available! Our Front End Team Members play important roles in the Customer Experience! •Cashier: Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or •Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their purchases, keeping our parking lot clean and clear, and assisting at the register when needed to help make sure our Customers have No Waiting for Savings! Apply today! We are hiring immediately and are excited to talk to you about the great opportunities available with Menards! Skills & Requirements Qualificatio

Part-Time Cashier and Front End Team Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Dental Plan On-the-job training Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available! Our Front End Team Members play important roles in the Customer Experience! •Cashier: Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or •Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their purchases, keeping our parking lot clean and clear, and assisting at the register when needed to help make sure our Customers have No Waiting for Savings! Apply today! We are hiring immediately and are excited to talk to you about the great opportunities available with Menards! Skills & Requirements Qualificatio

IND Northwood Technical College Join Our Team! Exciting Opportunities Available at Northwood Tech Service Desk Analyst Rice Lake or New Richmond Campus (FT) Join our team, where you'll be the first line of support, resolving technical issues and ensuring the seamless operation of our colleges Helpdesk services! IT-Web and Software Developer Instructor New Richmond Campus (FT) Are you passionate about teaching and eager to share your expertise in Java, web development, and mobile app design? Join us as an instructor and inspire the next generation of tech talentapply today! Learn more and apply online at: https://www.northwoodtech.edu/employment Northwood Tech is an Equal Opportunity/Access/Affirmative Action/Veterans/Disability Employer and Educator TTY 711 recblid maqlurzuvm0ogxhxfbvgs31j2rkxgs