Customer Support Specialist Salary at Southern Michigan Bancorp BETA

How much does a Southern Michigan Bancorp Customer Support Specialist make?

As of March 2025, the average annual salary for a Customer Support Specialist at Southern Michigan Bancorp is $44,800, which translates to approximately $22 per hour. Salaries for Customer Support Specialist at Southern Michigan Bancorp typically range from $40,762 to $49,730, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Southern Michigan Bancorp Overview

Website:
smb-t.com
Size:
100 - 200 Employees
Revenue:
$10M - $50M
Industry:
Financial Services

Southern Michigan Bancorp, Inc. operates as the bank holding company for Southern Michigan Bank & Trust that provides a range of commercial banking services to individuals, businesses, institutions, and governmental agencies primarily in the southwest Michigan communities. Its deposit products include interest and non-interest checking, savings, and various types of money market accounts; time, savings, and demand deposits; and certificates of deposit and IRAs. The company also provides home mortgages and equity loans, home equity line of credit, and auto/personal loans; business loans, such as lines of credit, term loans, commercial real estate loans, commercial and industrial loans, agriculture loans, letters of credit, small business administration loans, and capital access loans; industrial, construction, real estate, and inventory loans; and consumer lending products comprising direct and indirect loans to purchasers of residential real property and consumer goods. In addition, it offers trust and investment services that include investment management, trustee, IRA rollovers and retirement plan, institutional and personal custody, estate settlement, wealth management, estate and wealth transfer planning assistance, charitable gift planning assistance, and cash management custody services; and safe deposit box and automated teller machine services. Further, the company provides online and mobile banking, bill pay, e-statements, health savings account, ACH, wire transfer, remote deposit capture, insurance, and merchant services, as well as ATM, debit, credit, and gift cards. As of March 23, 2022, it operated 13 branches within Branch, Calhoun, Hillsdale, Kalamazoo, and St. Joseph Counties. The company was founded in 1871 and is based in Coldwater, Michigan.

See similar companies related to Southern Michigan Bancorp

What Skills Does a person Need at Southern Michigan Bancorp?

At Southern Michigan Bancorp, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  5. Communication Skills: Communication skills are your ability to share or understand information, ideas, and feelings successfully.

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Check more jobs information at Southern Michigan Bancorp

Job Title Average Southern Michigan Bancorp Salary Hourly Rate
2 Treasurer $207,063 $100
3 Treasury Management Specialist $113,926 $55
4 Audit & Insurance Analyst $157,474 $76
5 Collection Representative $42,662 $21
6 Commercial Loan Administrative Assistant $40,190 $19
7 Director, Human Resources $160,661 $77
8 Executive Vice President $283,635 $136
9 Mortgage Loan Officer $43,264 $21
10 Universal Banker $32,035 $15
11 Utility $55,547 $27
12 Vice President, Finance $239,763 $115
13 Vice President, Market Development $250,078 $120

Hourly Pay at Southern Michigan Bancorp

The average hourly pay at Southern Michigan Bancorp for a Customer Support Specialist is $22 per hour. The location, department, and job description all have an impact on the typical compensation for Southern Michigan Bancorp positions. The pay range and total remuneration for the job title are shown in the table below. Southern Michigan Bancorp may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $44,800 look to you?

FAQ about Salary and Jobs at Southern Michigan Bancorp

1. How much does Southern Michigan Bancorp pay per hour?
The average hourly pay is $22. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Southern Michigan Bancorp?
According to the data, the highest approximate salary is about $49,730 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Southern Michigan Bancorp?
According to the data, the lowest estimated salary is about $40,762 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.