Call Agent Salary at Telvista Inc BETA

Overview: Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities: CUSTOMER SERVICE Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships MAIL/PACKAGES/POUCHES Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight

Job Summary: The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding performance metrics. This role requires strong leadership skills, strategic thinking, and a passion for developing a high-performing team. Key Responsibilities: Develop and implement strategies to enhance customer experience and operational efficiency. Lead, mentor, and manage a team of call center managers and staff, fostering a culture of excellence and accountability. Monitor key performance indicators (KPIs) and implement improvements based on data-driven analysis. Collaborate with cross-functional teams to align call center operations with company objectives and customer needs. Manage budgets, forecasts, and resource allocation to optimize performance. Ensure compliance with company policies, industry regulations, and best practices. Drive continuous improvement initiatives to enh

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an experienced Insurance Call Center Claims Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. You will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team. In this role you will oversee, monitor, and manage production to ensure accurate and timely claims processing. This is a senior-level position requiring experience in the P&C industry and account management. Experience in BPO insurance contracts, claims, call center operations, customer services and/or retention is preferred. In addition, candidates for this role should be strong

Job Summary: Provide high-quality service solutions for Segway's B2B and B2C customers, ensuring brand service reputation. Focus on customer satisfaction by continuously optimizing service processes, systems, and team service skills. Essential Job Responsibilities: B2C Service Satisfaction: Responsible for users’ satisfaction with call center services. Manage call center operations, including business processes and system processes optimization, service indicators management, and continuously improving end users’ satisfaction. B2B Service Satisfaction: Responsible for B2B dealers’ satisfaction. Establish direct relationships with key client dealers, efficiently resolve issues, and continuously enhance B2B dealers’ satisfaction to support sales business expansion. VOC Operations: Oversee the overall improvement of service reputation in the U.S. through innovative self-service solutions and VOC (Voice of Customer) management, making service reputation a strong support for brand developme

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $55000 - $70000 / year BENEFITS & PERKS: MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers in this role coach and develop a team of 5 - 10 supervisors and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our phy

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an experienced Insurance Call Center Claims Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. You will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team. In this role you will oversee, monitor, and manage production to ensure accurate and timel

Job Summary The VP Call Center – Loan Counseling is responsible for the strategic planning and execution of call center operations by leading the Loan Counseling (Collections) Department to achieve established corporate and investor delinquency and roll rate objectives. This position mentors and develops staff to achieve optimum performance and leads efforts for policy and procedure improvements. Essential Duties and Responsibilities Develops, maintains and executes strategic plans for the department to achieve continued growth and performance. Provides strong, dynamic leadership that mentors, develops, and guides the team to become highly effective leaders and skilled specialists. Develops, monitors, and adjusts calling campaigns to achieve delinquency and roll rate goals and objectives. Partners with Dialer and WFM teams to ensure strategy and staff needs are achieved. Reviews performance of staff to ensure standards are being adhered to, and goals and objectives are achieved. Formul

Summary: Client Sales Specialist At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Client Sales Specialist, you will be responsible for driving sales for our clients product and services nationwide. This position requires someone that is enthusiastic, energetic, organized, and experienced. Candidates must have excellent communication and people skills, be natural problem solvers, and have a friendly and professional demeanor. The Specialist will also assist in basic sales and PR administrative tasks such as database updating, follow-up calls, and identifying ways to connect with customers. Evaluation of opportunities and challenges, and creative collaboration is expected. Program success is measured by positive sales numbers, relationship building, timely reporting, and overall contribution to the program. Take this opportunity to join North Americas leading business solutions provider and build your career working with amazing people in a growing industr