Customer Experience Consultant Salary at Travelers Insurance Co BETA

How much does a Travelers Insurance Co Customer Experience Consultant make?

As of March 2025, the average annual salary for a Customer Experience Consultant at Travelers Insurance Co is $89,715, which translates to approximately $43 per hour. Salaries for Customer Experience Consultant at Travelers Insurance Co typically range from $78,086 to $103,285, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Travelers Insurance Co Overview

Website:
travelers.com
Size:
15,000 - 50,000 Employees
Revenue:
$10B - $50B
Industry:
Insurance

The Travelers Companies, Inc., through its subsidiaries, provides a range of commercial and personal property, and casualty insurance products and services to businesses, government units, associations, and individuals in the United states and internationally. The company operates through three segments: Business and International Insurance, Bond & Specialty Insurance, and Personal Insurance. The Business and International Insurance segment offers property and casualty products, including commercial multi-peril, commercial property, general liability, commercial automobile, and workers' compensation; and personal property, employers' liability, public and product liability, professional indemnity, commercial property, surety, marine, aviation, personal accident, and kidnap and ransom insurance. This segment operates through select accounts, which serve small businesses; commercial accounts that serve mid-sized businesses; national accounts, which serve large companies; first party that provides traditional and customized property insurance programs to large and mid-sized customers; and specialized distribution, which markets and underwrites its products through brokers, wholesale agents, program managers, and specialized retail agents. The Bond & Specialty Insurance segment provides fidelity and surety and general liability products, as well as others, such as property, workers' compensation, commercial automobile, and commercial multi-peril insurance products. The Personal Insurance segment offers property and casualty insurance covering personal risks, primarily automobile and homeowners insurance to individuals. The company distributes its products primarily through independent agencies and brokers. The Travelers Companies, Inc. was founded in 1853 and is based in New York.

See similar companies related to Travelers Insurance Co

What Skills Does a person Need at Travelers Insurance Co?

At Travelers Insurance Co, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
  3. Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  4. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  5. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

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Check more jobs information at Travelers Insurance Co

Job Title Average Travelers Insurance Co Salary Hourly Rate
2 Account Consultant $90,265 $43
3 Account Executive & Associate $90,265 $43
4 Account Executive & Trainee $108,470 $52
5 Account Manager I $90,265 $43
6 Account Manager, Construction $115,565 $56
7 Account Manager, Middle Market $149,672 $72
8 Account Manager, Receivable $139,187 $67
9 Account Operations Specialist $149,672 $72
10 Account Service Manager $165,690 $80
11 Account Underwriter, Private & Non-Profit $133,760 $64
12 Accounting Executive $70,349 $34
13 Actuary $164,426 $79

Hourly Pay at Travelers Insurance Co

The average hourly pay at Travelers Insurance Co for a Customer Experience Consultant is $43 per hour. The location, department, and job description all have an impact on the typical compensation for Travelers Insurance Co positions. The pay range and total remuneration for the job title are shown in the table below. Travelers Insurance Co may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $89,715 look to you?

FAQ about Salary and Jobs at Travelers Insurance Co

1. How much does Travelers Insurance Co pay per hour?
The average hourly pay is $43. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Travelers Insurance Co?
According to the data, the highest approximate salary is about $103,285 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Travelers Insurance Co?
According to the data, the lowest estimated salary is about $78,086 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.