Technical Support Salary at Zalemark Holding Co Inc BETA

Our client, in South Burlington, VT is seeking technical support representative to join their team. As a technical support representative, you will be the support person for those that are having trouble with their products or services they purchased and help them resolve issues. Job Title: Technical Support Representative Location: South Burlington VT Pay Range: Tiered Pay out, Starting around 17.50 an hour, for the first 30-60 days then when training is complete, you move up to 18-19 an hour, then at 90 days 20-21 an hour. What’s the Job? Be able to explain product warranties and answer service questions Enter service requests and calls into data base Set up and call and make appointments for customers Actively listen and ask questions to determine the best outcome Use inventory control and shipping software to process orders What’s Needed? Preferred at least 3-6 months experience in similar field Able to sales, upselling, returns, warranties and credits Ability to assemble and reass

Description We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities We are seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments, alongside a supportive and collaborative team. The ideal c

MICRO CENTER is the nation’s leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!

Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshoo

Technical Support Specialist What you will do? Duties and responsibilities: • Provide technical and application support via phone and email as per the queues and customer needs • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles • Contributes to SOPs, new procedures and updates as needed • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager • Understand the product How you will do it? Experience required: • Technica

Technical Support Specialist What you will do? Duties and responsibilities: • Provide technical and application support via phone and email as per the queues and customer needs • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles • Contributes to SOPs, new procedures and updates as needed • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager • Understand the product How you will do it? Experience required: • Technica

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview For over 40 years Atrens-Counsel (AJG) has been providing customized insurance solutions to protect our clients. Our focus not only includes providing a high level of insurance coverage and unparalleled service, but also to work with our clients to manage their insurance coverage for the long-term. Our Technical Support Services department is hiring, and we are looking to bring on a

JOB PURPOSE & KEY OBJECTIVES: Part of the HCM Centre of Excellence, the France NA Support Implementation role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Implementation is to work as a first level support for our client’s human resources and payroll systems. The France NA Support Implementation will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems. The main responsibilities will be analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users. KEY DUTIES/TASKS: Analyze client issues and propose solutions to meet end user requirements Assist as firsts level support for our clients within Implementation with their Human Resources and payroll systems Follow batch programs launch and execution rigorously Solve client bugs (tracked