Sample Job Description for At Risk Customer Support Manager
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At Risk Customer Support Manager Job Overview
At Risk Customer Support Manager Job Description Sample
Manages all customer retention activities.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Head of a Unit/Department
Salary Range
BASE 50%
$96,300
TOTAL 50%
$103,800
Job Responsibilities for At Risk Customer Support Manager
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members.
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| 1 | Account Representative | The Account Representative pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with smaller to mid-sized clients in order to increase revenue. Being an Account Representative may support higher-level account managers working with larger accounts. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Representative may visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Account Representative work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an Account Representative typically requires 0-2 years of related experience. |
| 2 | Key Account Relationship Manager | The Key Account Relationship Manager typically work with national accounts and other strategically important clients. Develops relationships with the largest and most complex clients in order to increase revenue. Being a Key Account Relationship Manager has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. In addition, Key Account Relationship Manager visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Key Account Relationship Manager works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Key Account Relationship Manager typically requires 10+ years of related experience. |
| 3 | Account Representative, Sr. | The Account Representative, Sr. pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with mid-sized clients in order to increase revenue. Being an Account Representative, Sr. may visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Representative, Sr. provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Account Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an Account Representative, Sr. typically requires 2-4 years of related experience. |
| 4 | Account Relationship Senior Executive | The Account Relationship Senior Executive pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with larger and more complex clients in order to increase revenue. Being a Account Relationship Senior Executive visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Relationship Senior Executive provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Account Relationship Senior Executive work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Account Relationship Senior Executive typically requires 7+ years of related experience. |
| 5 | Curriculum Design Manager | The Curriculum Design Manager oversees skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Manages the design and development of training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners. Being a Curriculum Design Manager develops curricula supporting defined competency models or skill frameworks. Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum. In addition, Curriculum Design Manager provides outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs. Participates in the selection of software or collaboration tools used for training. Establishes metrics used to evaluate training effectiveness and analyzes outcomes to determine ROI and recommend changes to programs. May select and manage vendors that provide training materials or conduct training. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Curriculum Design Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Curriculum Design Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
At Risk Customer Support Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 3 |
| Standard Operating Procedures (SOP) | Level 5 |
| Planning and Organizing | Level 4 |