Makes and receives calls primarily focused on selling and promoting products or services.
Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system.
Job Title | Job Description | |
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1 | Entry Employment Representative | The Entry Employment Representative contacts potential candidates and confirms interview schedules. Assists in the recruitment of potential employees via recruiting website, employee referrals, on-site recruiting and other sources. Being an Entry Employment Representative performs exit interviews and processes change of employee status. Makes offers and conducts orientation for new employees. In addition, Entry Employment Representative may require an associate's degree of human resources. Typically reports to a supervisor or manager. Being an Entry Employment Representative works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Employment Representative typically requires 0-2 years of related experience. |
2 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
3 | Account Representative | The Account Representative pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with smaller to mid-sized clients in order to increase revenue. Being an Account Representative may support higher-level account managers working with larger accounts. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Representative may visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Account Representative work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an Account Representative typically requires 0-2 years of related experience. |
4 | Entry Materials Planner | The Entry Materials Planner documents overall material need, including all codes, brands, and contact information necessary to process orders. Reviews blueprints and product specifications to accurately determine amount of materials needed. Being an Entry Materials Planner requires ability to understand engineering documents and work closely with members of the engineering team. Adjusts amounts for existing inventory and for orders of conventional sizes. In addition, Entry Materials Planner requires a high school degree. Typically reports to a supervisor or manager. Being an Entry Materials Planner may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
5 | Chemical Engineer I - Research & Development (R&D) | The Chemical Engineer I - Research & Development (R&D) runs experiments and tests to aid in the development of improved manufacturing procedures and processes. Designs and initiates processes for the manufacturing of chemicals and related products such as cement, detergents, gasoline, plastics, and synthetics. Being a Chemical Engineer I - Research & Development (R&D) typically reports to a supervisor or manager. May require a bachelor's degree in engineering. Working as a Chemical Engineer I - Research & Development (R&D) typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
Skills | Proficiency Level |
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Products And Services | Level 2 |
Self-Motivation | Level 2 |
Effective Communication | Level 2 |