Leads operations and plans all aspects of an organization's staff and service functions.
Establishes the infrastructure and capacity to provide internal services to the organization. Oversees multiple functions that typically include administrative/office, financial operations, facility maintenance/space planning, security, hospitality services, equipment and supply procurement, vendor management, and others. Develops the capital and operating budgets for each function. Designs processes and policies that support efficient service delivery and meet the organization's changing needs. Sets overall performance goals and standards of service. Utilizes data analytics to measure activity and drive continuous improvement.
Job Title | Job Description | |
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1 | Chief of Staff to CEO | The Chief of Staff to CEO organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision making. Plans and directs all administrative, financial, and operational activities for the organization's President, CEO or other executive. Being a Chief of Staff to CEO provides oversight and guidance to projects of high importance. Acts as a point of contact or gatekeeper between top management and other stakeholders. In addition, Chief of Staff to CEO may act as an advisor to the chief executive. May be responsible for the management of executive support staff. Requires a bachelor's degree. Typically reports to CEO or executive. The Chief of Staff to CEO manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Chief of Staff to CEO typically requires 8+ years of managerial experience. |
2 | Office Operations Manager | The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
3 | Legal Administrative Support Specialist I | The Legal Administrative Support Specialist I prepares legal documents, contracts, briefs, motions, summonses, complaints and general correspondence. Performs secretarial and administrative duties for an attorney or group of attorneys. Being a Legal Administrative Support Specialist I requires knowledge of legal terminology and standard formats and procedures. Maintains files and schedules. In addition, Legal Administrative Support Specialist I requires a high school diploma. Typically reports to a supervisor or manager. Being a Legal Administrative Support Specialist I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
4 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
5 | Entry Sales Assistant | The Entry Sales Assistant provides customer service regarding products and services. Creates reports for the sales force regarding market conditions, sales results, and team earnings. Being an Entry Sales Assistant may require an associate's degree or its equivalent. Performs administrative duties for the sales team. In addition, Entry Sales Assistant typically reports to a supervisor or manager. Being an Entry Sales Assistant may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
Skills | Proficiency Level |
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Knowledge of Organization | Level 4 |
Budgeting | Level 4 |
Goal Setting | Level 5 |