Supports external clients with implementing technical systems, software, hardware, or solutions.
Evaluates use cases and client needs to develop configurations that support business processes. Defines and executes delivery and implementation plans. Ensures that implementations are completed on time, within budget, and meet client expectations. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals.
| Job Title | Job Description | |
|---|---|---|
| 1 | Engineer - Specialist/Project Lead | The Engineer - Specialist/Project Lead resolves highly complex technical issues and conducts advanced research. Provides expert judgment and analysis for the design, development and implementation of technical products and systems. Being an Engineer - Specialist/Project Lead has extensive engineering knowledge and is considered an expert in one or more engineering specialties. Recommends alterations to development and design to improve quality of products and/or procedures. In addition, Engineer - Specialist/Project Lead requires a bachelor's degree of engineering. Typically reports to a supervisor or manager. Engineer - Specialist/Project Lead is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. Working as an Engineer - Specialist/Project Lead typically requires 7+ years of related experience. |
| 2 | Sales Coach/Trainer IV | The Sales Coach/Trainer IV designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Develops and implements sales training programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Being a Sales Coach/Trainer IV monitors and reports on sales metrics to determine the effectiveness of training programs. Helps onboard new salespeople. In addition, Sales Coach/Trainer IV may conduct skill gap analysis and needs analysis to inform the creation or administration of new training programs. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Sales Coach/Trainer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Sales Coach/Trainer IV typically requires 7+ years of related experience. |
| 3 | Product Test Engineering - Specialist | The Product Test Engineering - Specialist participates in final system integration and validation to identify functional problems. Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Being a Product Test Engineering - Specialist creates, documents, and analyzes complex test cases and provides feedback and recommendations for product or design changes. Defines internal quality control standards and the maintenance of reliability programs. In addition, Product Test Engineering - Specialist ensures testing procedures are in compliance with any required industry specific standards. Develops and implements improvements to overall testing and quality programs. May coordinate with vendors or suppliers to modify or develop testing for components or other parts. Requires a bachelor's degree of Engineering. Typically reports to a supervisor or manager. Product Test Engineering - Specialist is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. Working as a Product Test Engineering - Specialist typically requires 7+ years of related experience. |
| 4 | EDI Application Interface Developer IV | The EDI Application Interface Developer IV ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer IV documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer IV may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as an EDI Application Interface Developer IV typically requires 7+ years of related experience. |
| 5 | Specialist Sales Engineer | The Specialist Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being a Specialist Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Specialist Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working as a Specialist Sales Engineer typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. |
| Skills | Proficiency Level |
|---|---|
| Analytical Thinking | Level 4 |
| Attention to Detail | Level 4 |
| Time Management | Level 4 |