Administers the Customer Relationship Management (CRM) applications.
Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks.
| Job Title | Job Description | |
|---|---|---|
| 1 | Web Production Release Coordinator II | The Web Production Release Coordinator II assists in writing project specifications and ensures timely project releases. Works with online production team that implements online content. Being a Web Production Release Coordinator II involved in the development of website plans and specifications. Collaborates with content writers, editors and other departments such as marketing, sales, product management, etc. to integrate a variety of content and build an interesting website and satisfactory user experience. In addition, Web Production Release Coordinator II may also have quality assurance responsibilities. May require a bachelor's degree. Typically reports to a Manager. Being a Web Production Release Coordinator II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Web Production Release Coordinator II typically requires 2 to 4 years of related experience. |
| 2 | Fleet Specialist I | The Fleet Specialist I maintains accurate records of vehicles. Assists in the administration and coordination of the organization's fleet of motor vehicles. Being a Fleet Specialist I schedules repairs or preventative maintenance, ensuring that the necessary numbers of fleet vehicles are available at all times. Ensures compliance with government rules and regulations and files paperwork in support of this compliance as needed. In addition, Fleet Specialist I prior knowledge of DMV policies and procedures is preferred. Requires an associate's degree. Typically reports to a supervisor. Working as a Fleet Specialist I typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
| 3 | Webmaster I | The Webmaster I coordinates across the organization to publish or develop new content. Develops and maintains an organization's web site or intranet site. Being a Webmaster I monitors site traffic and helps scale site capacity to meet traffic demands and performance expectations. Designs the look and feel for the site. In addition, Webmaster I performs backups, manages databases, and administers security. Must have a working knowledge of HTML, JavaScript, and SQL. Typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Being a Webmaster I gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Webmaster I typically requires 2 to 4 years of related experience. |
| 4 | CRM Marketing Analytics Director | The CRM Marketing Analytics Director oversees the analysis of CRM systems data to improve the client experience, identify trends, measure effectiveness, and generate leads. Directs and leads the team responsible for developing and executing customer relationship management (CRM) initiatives and strategies that drive engagement and retention. Being a CRM Marketing Analytics Director requires a bachelor's degree. Builds and maintains relationships with both current and prospective clients. In addition, CRM Marketing Analytics Director typically reports to senior management. The CRM Marketing Analytics Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a CRM Marketing Analytics Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
| 5 | CRM Support Specialist IV | The CRM Support Specialist IV is responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Administers the Customer Relationship Management (CRM) applications. Being a CRM Support Specialist IV typically requires a bachelor's degree. Monitors end-user usage of systems and performs daily administrative and user support tasks. In addition, CRM Support Specialist IV typically reports to a manager. Being a CRM Support Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a CRM Support Specialist IV typically requires 7+ years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Customer Relationship Management | Level 2 |
| Analytical Thinking | Level 2 |
| Attention to Detail | Level 3 |