Sample Job Description for Customer Care Director
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
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Customer Care Director Job Overview
Customer Care Director Job Description Sample
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives.
JOB LEVEL
M04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Top Management
Salary Range
BASE 50%
$178,500
TOTAL 50%
$206,900
Job Responsibilities for Customer Care Director
Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization.
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Customer Care Director Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Acumen | Level 3 |
| Key Performance Indicators (KPI) | Level 5 |
| Customer Relationship Management | Level 4 |
