Sample Job Description for Customer Service Center Scheduler I
Job Description Management
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Customer Service Center Scheduler I Job Overview
Customer Service Center Scheduler I Job Description Sample
Responsible for monitoring the contact center workload and scheduling function.
JOB LEVEL
P01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$54,093
TOTAL 50%
$55,493
Job Responsibilities for Customer Service Center Scheduler I
Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators.
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Customer Service Center Scheduler I Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Gathering Information | Level 2 |
| Predictive Analytics | Level 1 |
| Analytical Thinking | Level 2 |
