Sample Job Description for Customer Service/Retention Manager
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
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Customer Service/Retention Manager Job Overview
Customer Service/Retention Manager Job Description Sample
Manages all customer retention activities.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Head of a Unit/Department
Salary Range
BASE 50%
$93,383
TOTAL 50%
$105,553
Job Responsibilities for Customer Service/Retention Manager
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members.
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| 3 | Account Relationship Senior Executive | The Account Relationship Senior Executive pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with larger and more complex clients in order to increase revenue. Being a Account Relationship Senior Executive visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Relationship Senior Executive provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Account Relationship Senior Executive work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Account Relationship Senior Executive typically requires 7+ years of related experience. |
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| 5 | Instructional Design Manager | The Instructional Design Manager manages the design of training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, organization members, or those who use the organization's products or services. Oversees team of specialists to ensure training and learning needs are addressed in accordance with policy and strategy. Being an Instructional Design Manager may design computer-based training course. Advises trainers and optimizes training programs by assessing the job performance and skill proficiency of learners. In addition, Instructional Design Manager may accelerate training during introduction of the new curriculum. Requires a bachelor's degree. Typically reports to a head of department. The Instructional Design Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Instructional Design Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
Customer Service/Retention Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 3 |
| Standard Operating Procedures (SOP) | Level 5 |
| Planning and Organizing | Level 4 |