Sample Job Description for Customer Service Specialist - E-commerce
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Customer Service Specialist - E-commerce Job Overview
Customer Service Specialist - E-commerce Job Description Sample
Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system.
JOB LEVEL
A02
EDUCATION/DEGREE
Associate's Degree
REPORTS TO
Supervisor or Manager
Salary Range
BASE 50%
$47,890
TOTAL 50%
$49,140
Job Responsibilities for Customer Service Specialist - E-commerce
Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures.
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Customer Service Specialist - E-commerce Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 1 |
| Digital Literacy | Level 1 |
| Attention to Detail | Level 2 |
