Sample Job Description for Customer Success Specialist (CSS) II
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Customer Success Specialist (CSS) II Job Overview
Customer Success Specialist (CSS) II Job Description Sample
Acts as the customer's trusted advisor providing support, guidance, and technical expertise to leverage the organization’s products or services to achieve their business objectives.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$80,590
TOTAL 50%
$85,990
Job Responsibilities for Customer Success Specialist (CSS) II
Provides customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention.
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Customer Success Specialist (CSS) II Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Customer Relationship Management | Level 2 |
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
