Sample Job Description for Customer Support Services Director

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Customer Support Services Director Job Overview

Customer Support Services Director Job Description Sample

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives.

JOB LEVEL
M04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Top Management
Salary Range
BASE 50%
$178,490
TOTAL 50%
$206,900
Job Responsibilities for Customer Support Services Director

Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization.

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Customer Support Services Director Skills & Proficiency Level

Skills Proficiency Level
Business Acumen Level 3
Key Performance Indicators (KPI) Level 5
Customer Relationship Management Level 4

Career Path for Customer Support Services Director