Designs and develops training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners.
Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum. Develops curricula supporting defined competency models or skill frameworks. Writes and edits outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs. Evaluates the software or collaboration tools to be selected for training. Establishes metrics to use to evaluate training effectiveness. May collaborate with vendors that provide training materials or conduct training. May coach trainers.
| Job Title | Job Description | |
|---|---|---|
| 1 | Dispatch Operations Specialist II | The Dispatch Operations Specialist II maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Being a Dispatch Operations Specialist II ensures drivers are compliant with all DOT, state, local, and company regulations. Records driver assignments, delivery time, and other transportation data in a computer database to track metrics. In addition, Dispatch Operations Specialist II requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Dispatch Operations Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Dispatch Operations Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 2 | Sales Coach/Trainer II | The Sales Coach/Trainer II designs and delivers training sessions on company products, business practices, and other topics as needed. Ensures the maximum effectiveness of the sales force by developing and implementing training programs. Being a Sales Coach/Trainer II requires a bachelor's degree in a related area. Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis. In addition, Sales Coach/Trainer II typically reports to a supervisor or manager. Working as a Sales Coach/Trainer II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
| 3 | EDI Application Interface Developer II | The EDI Application Interface Developer II ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer II documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer II may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an EDI Application Interface Developer II typically requires 2 -4 years of related experience. |
| 4 | Curriculum Design Manager | The Curriculum Design Manager oversees skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Manages the design and development of training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners. Being a Curriculum Design Manager develops curricula supporting defined competency models or skill frameworks. Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum. In addition, Curriculum Design Manager provides outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs. Participates in the selection of software or collaboration tools used for training. Establishes metrics used to evaluate training effectiveness and analyzes outcomes to determine ROI and recommend changes to programs. May select and manage vendors that provide training materials or conduct training. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Curriculum Design Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Curriculum Design Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 5 | In-Service Training Programs Director | The In-Service Training Programs Director ensures that the training programs meet federal, state, and local regulations. Directs the design, planning, and implementation of corporate in-service training programs for professional and technical staff. Being an In-Service Training Programs Director approves new training techniques and suggests improvement to existing training programs. Measures the impact of programs and learning activities. In addition, In-Service Training Programs Director requires a bachelor's degree. Typically reports to top management. The In-Service Training Programs Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an In-Service Training Programs Director typically requires 3+ years of managerial experience. |
| Skills | Proficiency Level |
|---|---|
| Creativity | Level 2 |
| Innovation | Level 2 |
| Attention to Detail | Level 3 |