Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment.
Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.
Job Title | Job Description | |
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1 | Claim Examinations/Adjustments Manager | The Claim Examinations/Adjustments Manager operates of one or more claims processing units, including the timely and proper disposition of claims in accordance with coverage amounts. Responsible for managing the insurance claims department composed of Examiners and Adjusters. Being a Claim Examinations/Adjustments Manager ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. In addition, Claim Examinations/Adjustments Manager requires a bachelor's degree. Typically reports to top management. The Claim Examinations/Adjustments Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Claim Examinations/Adjustments Manager typically requires 3+ years of managerial experience. |
2 | Customer Service Work Order Coordinator | The Customer Service Work Order Coordinator oversees timely processing of work orders. Schedules repairs with customers and prepares schedule for shop and field service personnel. Being a Customer Service Work Order Coordinator typically reports to a supervisor or manager. Requires a high school diploma or its equivalent. Working as a Customer Service Work Order Coordinator typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
3 | Big Data Analytics Manager | The Big Data Analytics Manager oversees the interpretation of results from multiple sources using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining. Manages the daily activities of the team responsible for identifying business trends and problems through big data analysis. Being a Big Data Analytics Manager may require extensive knowledge of big data tools like Hadoop, Hbase, Hive, Zookeeper, etc. Requires a bachelor's degree in related area. Manages the design and implementation of big data solutions for the organization. In addition, Big Data Analytics Manager typically reports to senior management. The Big Data Analytics Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Big Data Analytics Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
4 | Automobile Damage Appraiser | The Automobile Damage Appraiser documents the parts, labor and materials needed for repairs and produce a detailed estimate of the costs. Performs field inspection and appraisal of automobiles that have been damaged to determine the extent of damage and the resources needed to restore the vehicle. Being an Automobile Damage Appraiser authorizes to declare vehicles total loss within allowable guidelines. Advises claims team on specific repair options, cost, and cause of damages. In addition, Automobile Damage Appraiser may negotiate with repair shops to agree upon repair costs. May require a bachelor's degree. Depending on state, typically may require an appraiser license. Typically reports to a supervisor or manager. Being an Automobile Damage Appraiser work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an Automobile Damage Appraiser typically requires 4 -7 years of related experience. |
5 | Truck Service Shop Operations Manager | The Truck Service Shop Operations Manager efficiency is based on revenue growth, direct expense control, flat rate variance, warranty recovery and the ability to reach targets in Profit After Direct expenses (PAD). Manages truck shop operations for maximum efficiency and customer satisfaction. Being a Truck Service Shop Operations Manager typically reports to a head of a unit/department. May require a bachelor's degree in a related area. The Truck Service Shop Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Truck Service Shop Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
Skills | Proficiency Level |
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Planning and Organizing | Level 4 |
Coordination | Level 3 |
Conflict Resolution | Level 5 |