Sample Job Description for Field Customer Support Manager

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Field Customer Support Manager Job Overview

Field Customer Support Manager Job Description Sample

Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment.

JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$131,860
TOTAL 50%
$142,720
Job Responsibilities for Field Customer Support Manager

Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.

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View Job Description Templates of Similar Jobs

Job Title Job Description
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Field Customer Support Manager Skills & Proficiency Level

Skills Proficiency Level
Planning and Organizing Level 4
Coordination Level 3
Conflict Resolution Level 5

Career Path for Field Customer Support Manager