Sample Job Description for Information Technology User Support Clerk
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Information Technology User Support Clerk Job Overview
Information Technology User Support Clerk Job Description Sample
Serves as a liaison between systems personnel and end users, such as a client or business unit.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$79,570
TOTAL 50%
$81,890
Job Responsibilities for Information Technology User Support Clerk
Provides systems analysis to ensure the needs of the user are met. May assist in system implementation or training.
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| Job Title | Job Description | |
|---|---|---|
| 1 | Entry LAN Support | The Entry LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Entry LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Entry LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Entry LAN Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
| 2 | Intermediate LAN Support | The Intermediate LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Intermediate LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Intermediate LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Intermediate LAN Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
| 3 | Web Page Designer - Entry | The Web Page Designer - Entry uses knowledge of user interface design and human factors engineering to create visually pleasing web pages with rich content and clear navigational schemes. Designs web pages that engage the target audience, drive web traffic, and provide optimal user experience. Being a Web Page Designer - Entry tests and improves site usability and performance on a variety of browsers. Employs site animation and special effects to create a compelling user experience. In addition, Web Page Designer - Entry requires knowledge of web technologies, techniques, and tools such as HTML, Shockwave, Photoshop, Illustrator, Adobe Flex, Adobe Flash, JavaScript, ASP pages, and SEO. May require a bachelor's degree in area of specialty. Typically reports to a manager. Being a Web Page Designer - Entry work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Web Page Designer - Entry typically requires 0-2 years of related experience. |
| 4 | LAN Application User Support III | The LAN Application User Support III recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being a LAN Application User Support III installs and configures workstations. Provides end users support for all LAN- based applications. In addition, LAN Application User Support III may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as a LAN Application User Support III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
| 5 | Web Page Designer - Intermediate | The Web Page Designer - Intermediate uses knowledge of user interface design and human factors engineering to create visually pleasing web pages with rich content and clear navigational schemes. Designs web pages that engage the target audience, drive web traffic, and provide optimal user experience. Being a Web Page Designer - Intermediate tests and improves site usability and performance on a variety of browsers. Employs site animation and special effects to create a compelling user experience. In addition, Web Page Designer - Intermediate requires knowledge of web technologies, techniques, and tools such as HTML, Shockwave, Photoshop, Illustrator, Adobe Flex, Adobe Flash, JavaScript, ASP pages, and SEO. May require a bachelor's degree in area of specialty. Typically reports to a manager. Being a Web Page Designer - Intermediate occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Web Page Designer - Intermediate typically requires 2 -4 years of related experience. |
Information Technology User Support Clerk Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Attention to Detail | Level 3 |
| Time Management | Level 2 |
| Initiative | Level 2 |
