Makes and receives calls primarily focused on selling and promoting products or services.
Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system.
| Job Title | Job Description | |
|---|---|---|
| 1 | Intermediate Employment Representative | The Intermediate Employment Representative contacts with candidates and confirms interview schedules. Recruits potential employees via recruiting website, employee referrals, on-site recruiting and other sources. Being an Intermediate Employment Representative makes offers and conducts orientation for new employees. Checks candidates work history, competency and other qualifications. In addition, Intermediate Employment Representative assists in developing interview questions with hiring manager. Performs exit interviews and processes change of employee status. Requires an associate's degree of human resources. Typically reports to a supervisor or manager. Being an Intermediate Employment Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as an Intermediate Employment Representative typically requires 2 to 4 years of related experience. |
| 2 | Dispatch Operations Specialist II | The Dispatch Operations Specialist II maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Being a Dispatch Operations Specialist II ensures drivers are compliant with all DOT, state, local, and company regulations. Records driver assignments, delivery time, and other transportation data in a computer database to track metrics. In addition, Dispatch Operations Specialist II requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Dispatch Operations Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Dispatch Operations Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 3 | Intermediate Materials Planner | The Intermediate Materials Planner documents overall material need, including all codes, brands, and contact information necessary to process orders. Reviews blueprints and product specifications to accurately determine amount of materials needed. Being an Intermediate Materials Planner requires ability to understand engineering documents and work closely with members of the engineering team. Adjusts amounts for existing inventory and for orders of conventional sizes. In addition, Intermediate Materials Planner requires a high school degree. Typically reports to a supervisor or manager. Working as an Intermediate Materials Planner typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
| 4 | Data Center Operations Director | The Data Center Operations Director provides timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Directs and optimizes all the operation of servers, networks, and systems. Being a Data Center Operations Director requires a bachelor's degree in area of specialty. Coordinates with other teams to identify and implement new systems to support business function at effective cost. In addition, Data Center Operations Director typically reports to top management. The Data Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Data Center Operations Director typically requires 5+ years of managerial experience. |
| 5 | Entry Sales Representative | The Entry Sales Representative works with customers to find what they want, create solutions and ensure a smooth sales process. Develops new prospects and interacts with existing customers to increase sales of an organization's products and/or services. Being an Entry Sales Representative requires an associate's degree or its equivalent. A certain degree of creativity and latitude is required. In addition, Entry Sales Representative typically reports to supervisor or manager. Being an Entry Sales Representative work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an Entry Sales Representative typically requires 0-2 years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 2 |
| Self-Motivation | Level 3 |
| Effective Communication | Level 3 |