Makes and receives calls primarily focused on selling and promoting products or services.
Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system.
Job Title | Job Description | |
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1 | Intermediate Employment Representative | The Intermediate Employment Representative contacts with candidates and confirms interview schedules. Recruits potential employees via recruiting website, employee referrals, on-site recruiting and other sources. Being an Intermediate Employment Representative makes offers and conducts orientation for new employees. Checks candidates work history, competency and other qualifications. In addition, Intermediate Employment Representative assists in developing interview questions with hiring manager. Performs exit interviews and processes change of employee status. Requires an associate's degree of human resources. Typically reports to a supervisor or manager. Being an Intermediate Employment Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as an Intermediate Employment Representative typically requires 2 to 4 years of related experience. |
2 | Dispatch Operations Specialist II | The Dispatch Operations Specialist II maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Being a Dispatch Operations Specialist II ensures drivers are compliant with all DOT, state, local, and company regulations. Records driver assignments, delivery time, and other transportation data in a computer database to track metrics. In addition, Dispatch Operations Specialist II requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Dispatch Operations Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Dispatch Operations Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
3 | Traffic /Shipping Coordinator II | The Traffic /Shipping Coordinator II is responsible for all aspects of logging orders, routing, shipping, and tracking of outbound orders. Responsible for providing clerical support to the traffic function for an organization. Being a Traffic /Shipping Coordinator II prepares and verifies relative documents like bills of lading. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. In addition, Traffic /Shipping Coordinator II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Traffic /Shipping Coordinator II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Traffic /Shipping Coordinator II typically requires 1-3 years of related experience. |
4 | Account Representative, Sr. | The Account Representative, Sr. pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with mid-sized clients in order to increase revenue. Being an Account Representative, Sr. may visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Representative, Sr. provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Account Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an Account Representative, Sr. typically requires 2-4 years of related experience. |
5 | Intermediate Materials Planner | The Intermediate Materials Planner documents overall material need, including all codes, brands, and contact information necessary to process orders. Reviews blueprints and product specifications to accurately determine amount of materials needed. Being an Intermediate Materials Planner requires ability to understand engineering documents and work closely with members of the engineering team. Adjusts amounts for existing inventory and for orders of conventional sizes. In addition, Intermediate Materials Planner requires a high school degree. Typically reports to a supervisor or manager. Working as an Intermediate Materials Planner typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
Skills | Proficiency Level |
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Products And Services | Level 2 |
Self-Motivation | Level 3 |
Effective Communication | Level 3 |