Ensures that customers receive services according to their contracts with the manufacturer.
Communicates with customers to gather information about service levels and respond to questions or complaints. Reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations.
Job Title | Job Description | |
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1 | Customer Service Work Order Coordinator | The Customer Service Work Order Coordinator oversees timely processing of work orders. Schedules repairs with customers and prepares schedule for shop and field service personnel. Being a Customer Service Work Order Coordinator typically reports to a supervisor or manager. Requires a high school diploma or its equivalent. Working as a Customer Service Work Order Coordinator typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
2 | Systems Administrator - Intermediate - UNIX | The Systems Administrator - Intermediate - UNIX analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software. Installs, configures, and maintains UNIX operating systems. Being a Systems Administrator - Intermediate - UNIX may require a bachelor's degree in a related area. Detects, diagnoses, and reports UNIX related problems on servers. In addition, Systems Administrator - Intermediate - UNIX typically reports to a supervisor or manager. Working as a Systems Administrator - Intermediate - UNIX typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
3 | Fleet Specialist I | The Fleet Specialist I maintains accurate records of vehicles. Assists in the administration and coordination of the organization's fleet of motor vehicles. Being a Fleet Specialist I schedules repairs or preventative maintenance, ensuring that the necessary numbers of fleet vehicles are available at all times. Ensures compliance with government rules and regulations and files paperwork in support of this compliance as needed. In addition, Fleet Specialist I prior knowledge of DMV policies and procedures is preferred. Requires an associate's degree. Typically reports to a supervisor. Working as a Fleet Specialist I typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
4 | Field Service Engineering Manager | The Field Service Engineering Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Field Service Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
5 | Training Program Administrator | The Training Program Administrator administers a recordkeeping system to track employee training participation and progress. Responsible for the coordination of employee and management training programs. Being a Training Program Administrator coordinates and tracks participation in outside training activities. Assists in other administrative and budgeting tasks associated with training programs. In addition, Training Program Administrator may coordinate or administer skill or competency assessments, career counseling, outplacement, and other specialized training or development programs for employees. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Training Program Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Training Program Administrator typically requires 2 to 4 years of related experience. |
Skills | Proficiency Level |
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Attention to Detail | Level 2 |
Time Management | Level 2 |
Initiative | Level 2 |