Sample Job Description for Network Operations Center Supervisor
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Network Operations Center Supervisor Job Overview
Network Operations Center Supervisor Job Description Sample
Supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.
JOB LEVEL
M01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$115,193
TOTAL 50%
$125,603
Job Responsibilities for Network Operations Center Supervisor
Oversees routine testing, configuration changes, or network hardware or software upgrades. Ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Coordinates with vendors and service providers to ensure required service and quality levels are delivered.
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View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Entry Network Engineer | The Entry Network Engineer configures various network devices and services. Assists in the installation and maintenance of network communications. Being an Entry Network Engineer may assists network architecture design, feasibility and cost studies. Troubleshoots the network issues within established guidelines. In addition, Entry Network Engineer must have knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Being an Entry Network Engineer works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Network Engineer typically requires 0-2 years of related experience. |
| 2 | Network Implementation Engineer V | The Network Implementation Engineer V conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer V troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer V keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. Usually is certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Network Implementation Engineer V typically requires 10+ years of related experience. |
| 3 | Intermediate Network Engineer | The Intermediate Network Engineer troubleshoots the network issues with diverse scope. Installs, maintains and evaluates network systems and communications. Being an Intermediate Network Engineer must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Assists network architecture design, feasibility and cost studies. In addition, Intermediate Network Engineer typically reports to a manager. Being an Intermediate Network Engineer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as an Intermediate Network Engineer typically requires 2 to 4 years of related experience. |
| 4 | Network Implementation Engineer IV | The Network Implementation Engineer IV conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer IV troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer IV keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. May be certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Network Implementation Engineer IV typically requires 7+ years of related experience. |
| 5 | Network Implementation Engineer III | The Network Implementation Engineer III conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer III troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer III keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. May be certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Network Implementation Engineer III typically requires 4-7 years of related experience. |
Network Operations Center Supervisor Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 2 |
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |
