Sample Job Description for Policy Change Operations Supervisor
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Policy Change Operations Supervisor Job Overview
Policy Change Operations Supervisor Job Description Sample
Supervises a group of insurance policy change technicians to ensure that policy changes and requests are carried out according to established guidelines.
JOB LEVEL
M01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$80,800
TOTAL 50%
$88,700
Job Responsibilities for Policy Change Operations Supervisor
Determines action on changes for which a policyholder has applied, but which are not covered by policy provisions, and computes costs or allowances for policy changes. Contacts policy owners and field agents with pertinent information that may affect a policy change. Does not have underwriting approval.
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| 1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 2 | Program Contracts Supervisor | The Program Contracts Supervisor is responsible for aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Being a Program Contracts Supervisor ensures adherence to master plans and schedules and develops solutions to program problems. Develops new business and expands product line. In addition, Program Contracts Supervisor recommends changes to improve process efficiency and alleviate process inaccuracy and duplication. Requires a bachelor's degree. Typically reports to a manager. Being a Program Contracts Supervisor contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Program Contracts Supervisor typically requires 4 to 7 years of related experience. |
| 3 | Claims Administration Supervisor II | The Claims Administration Supervisor II assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor II provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor II resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Claims Administration Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 4 | Corporate Compliance Supervisor | The Corporate Compliance Supervisor monitors all activities impacted by regulatory requirements related to the organization's governance and any industry-specific or location-specific laws. Supervises the compliance programs, policies, reporting, and practices for an organization or business. Being a Corporate Compliance Supervisor implements risk-based compliance testing of existing procedures and controls to identify, detect, and correct noncompliance. Utilizes established internal controls and auditing systems that monitor and report on regulated activities and processes. In addition, Corporate Compliance Supervisor implements changes to compliance processes due to new or amended regulations. Supports communication and training initiatives that inform stakeholders about compliance requirements. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Corporate Compliance Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Corporate Compliance Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 5 | Policy Change Operations Director | The Policy Change Operations Director designs and implements procedures used for expediting policy changes and the calculations used to determine associated costs. Manages all aspects of insurance policy changes according to company guidelines. Being a Policy Change Operations Director requires a bachelor's degree. Develops, implements, and communicates policies and practices concerning policy changes and related costs. In addition, Policy Change Operations Director typically reports to top management. The Policy Change Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Policy Change Operations Director typically requires 5+ years of managerial experience. |
Policy Change Operations Supervisor Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Standard Operating Procedures (SOP) | Level 2 |
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |
