Makes and receives calls primarily focused on selling and promoting products or services.
Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system.
Job Title | Job Description | |
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1 | Recruiting Professional - Senior | The Recruiting Professional - Senior works with both external and internal sources to find the best candidates for open positions. Responsible for recruiting, screening and interviewing of potential employees. Being a Recruiting Professional - Senior may guide lower-level recruiter. Prepares job offers, assists in compensation negotiations and conducts orientation for new employees. In addition, Recruiting Professional - Senior may take charge of recruiting specific job levels such as university graduate, professional or senior level executive recruiting. Requires a bachelor's degree of human resources. Typically reports to a supervisor or manager. Being a Recruiting Professional - Senior contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Recruiting Professional - Senior typically requires 4 to 7 years of related experience. |
2 | Data Center Operations Director | The Data Center Operations Director provides timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Directs and optimizes all the operation of servers, networks, and systems. Being a Data Center Operations Director requires a bachelor's degree in area of specialty. Coordinates with other teams to identify and implement new systems to support business function at effective cost. In addition, Data Center Operations Director typically reports to top management. The Data Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Data Center Operations Director typically requires 5+ years of managerial experience. |
3 | Materials/Inventory Planner III | The Materials/Inventory Planner III documents overall material need, including all codes, brands, and contact information necessary to process orders. Reviews blueprints and product specifications to accurately determine amount of materials needed. Being a Materials/Inventory Planner III requires ability to understand engineering documents and work closely with members of the engineering team. Adjusts amounts for existing inventory and for orders of conventional sizes. In addition, Materials/Inventory Planner III requires a high school degree. Typically reports to a manager or head of unit/department. Working as a Materials/Inventory Planner III typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. |
4 | Entry Sales Representative | The Entry Sales Representative works with customers to find what they want, create solutions and ensure a smooth sales process. Develops new prospects and interacts with existing customers to increase sales of an organization's products and/or services. Being an Entry Sales Representative requires an associate's degree or its equivalent. A certain degree of creativity and latitude is required. In addition, Entry Sales Representative typically reports to supervisor or manager. Being an Entry Sales Representative work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an Entry Sales Representative typically requires 0-2 years of related experience. |
5 | Call Center Operations Director | The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
Skills | Proficiency Level |
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Products And Services | Level 3 |
Self-Motivation | Level 3 |
Problem Solving | Level 3 |